Open To Work
Catherine Damico
Cookeville,TN
Work Preference
Summary
Customer-focused eyewear specialist with several years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eyewear sales.
Overview
28
28
years of professional experience
Work History
Optician
Visionworks Doctors of Optometry
Cookeville, Tennessee
04.2016 - Current
- Assisted patients in selecting appropriate eyewear based on their needs.
- Conducted vision tests using specialized optical equipment and tools.
- Educated patients on proper lens care and eyewear maintenance techniques.
- Resolved customer complaints and performed adjustments and repairs on eyewear to ensure patient satisfaction.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Oversaw daily retail operations to enhance customer satisfaction.
- Trained and mentored staff on product knowledge to elevate service standards.
- Managed inventory levels, ensuring stock availability and organization.
- Maintained accurate records of all transactions in computer system.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Processed payments for products purchased by customers.
- Maintained records of prescriptions, orders and payments.
General Manager
Party City
Cookeville, Tn
06.1998 - 04.2016
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily store operations to ensure efficient workflows and enhance customer experience.
- Managed inventory levels and coordinated timely stock replenishment to meet customer demand.
- Led team meetings to communicate goals and improve staff performance.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer inquiries and handled issues to ensure satisfaction.
- Created schedules and monitored payroll to remain within budget.
- Established effective communication with staff to streamline operations and foster teamwork.
Education
Moravia High School
Moravia, NYSkills
- Customer relationship management
- Computer skills
- Team leadership
- Vision management
Timeline
Optician
Visionworks Doctors of Optometry
04.2016 - Current
General Manager
Party City
06.1998 - 04.2016
Moravia High School