Katie D'Hont
Rapid City,SD
Summary
Dynamic leader with proven expertise in operations management and team building, developed at Independent Ale House. Excelled in streamlining processes and enhancing customer relations, significantly boosting efficiency and loyalty.
Passed life, accident and heath insurance test and Securities Industry Essentials (SIE) exam. Studying for Series 7 exam to enhance financial knowledge. Preparing for Series 66 exam to expand professional qualifications.
Overview
20
20
years of professional experience
Work History
Office Manager
Ameriprise Financial
Rapid City, SD
11.2024 - Current
- Optimized office operations to enhance workflow efficiency and resource allocation.
- Oversaw scheduling and calendar coordination for executives to enhance time management efficiency.
- Managed sensitive employee and client information with strict confidentiality protocols.
- Cultivated strong customer relationships and ensured exceptional satisfaction through a positive demeanor and proactive approach.
- Cultivated customer relationships by executing personalized follow-ups on inquiries and concerns.
General Manager
Independent Ale House
Rapid City, SD
09.2011 - 10.2024
- Managed budget implementations, employee reviews, training, and schedules.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Bartender
Paddy O'Neill's
Rapid City, SD
05.2011 - 09.2011
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Outback Steakhouse
Rapid City, SD
01.2006 - 06.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Central High School
Rapid City, SD05.2007
Skills
- Leadership and team building
- Relationship Building
- Managing customer relations
- Customer service and satisfaction
- Problem Resolution
- Team Player
- Efficient multi-tasker
- Effective leader
- Inventory Control
- Time Management
- Staff training/development
Timeline
Office Manager
Ameriprise Financial
11.2024 - Current
General Manager
Independent Ale House
09.2011 - 10.2024
Bartender
Paddy O'Neill's
05.2011 - 09.2011
Server
Outback Steakhouse
01.2006 - 06.2011
High School Diploma -
Central High School