Catherine Diegmiller
Clinton,PA
Summary
Dynamic customer service professional with extensive experience at Circle K, excelling in high-pressure environments. Proven ability in complaint handling and active listening, leading to increased customer satisfaction. Skilled in maintaining organized operations and fostering positive relationships, ensuring a welcoming atmosphere and enhancing overall service quality.
Overview
25
25
years of professional experience
Work History
CSR
Circle K
01.2024 - 05.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Receptionist
Kelly Cars
11.2012 - 03.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Assistant Manager
Sheetz
05.2000 - 07.2001
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Ambridge High School
Ambridge, PA06-1994
Skills
- Call center experience
- Customer focus
- Complaint handling
- Customer service
- Active listening
- Customer relations
- Store maintenance
Timeline
CSR
Circle K
01.2024 - 05.2025
Receptionist
Kelly Cars
11.2012 - 03.2013
Assistant Manager
Sheetz
05.2000 - 07.2001
Ambridge High School
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