Catherine Gibson
Bullhead City,AZ
Summary
Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Table Games Floor Supervisor
Colorado Belle/Aquarius Resort Casino
Laughlin, NV
12.2015 - 05.2021
- Ensured compliance with all applicable gaming regulations and laws.
- Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
- Established and maintained banks and table limits for each game.
- Monitored performance of dealers to ensure accuracy in dealing procedures and adherence to gaming regulations.
- Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
- Performed regular inspections of equipment used in table games to ensure safety standards were met.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
Table Games Dealer
Avi Resort Casino
Laughlin, NV
11.2014 - 12.2016
- Performed functional game duties quickly by efficiently handling money and chips.
- Assisted new players with understanding game rules and procedures.
- Collected losing bets and paid out winnings promptly and accurately.
- Maintained knowledge of game rules and regulations to ensure compliance with gaming laws.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Cashed in chips for players who wished to leave the table game area.
- Monitored patrons for signs of cheating or disruptive behavior.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Surveillance Agent
Riverside Resort Casino
Laughlin, NV
09.2013 - 05.2015
- Reported violations and suspicious behavior, in writing or verbally.
- Maintained detailed records of all surveillance activities including incident reports and observations.
- Monitored security cameras and alarms to ensure the safety of personnel and property.
- Identified potential threats, such as loiterers or persons in restricted areas.
- Investigated calls and complaints involving card counters, game cheaters, and wrongly paid losing hands.
- Observed customers and employees to identify any suspicious behavior or criminal activity.
- Operated surveillance cameras, monitors and other equipment.
- Investigated complaints related to theft, vandalism, trespassing, or other similar offenses.
Education
High School Diploma -
Mohave High School
Bullhead City, AZ06-1998
Skills
- Surveillance Monitoring
- Policy Enforcement
- Guest Relations
- Team Management
Certification
- Nevada Gaming License
- Alcohol Awareness Card
Timeline
Table Games Floor Supervisor
Colorado Belle/Aquarius Resort Casino
12.2015 - 05.2021
Table Games Dealer
Avi Resort Casino
11.2014 - 12.2016
Surveillance Agent
Riverside Resort Casino
09.2013 - 05.2015
High School Diploma -
Mohave High School
- Nevada Gaming License
- Alcohol Awareness Card
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