Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Catherine Gonzale-Catano

Richfield,MN

Summary

Accomplished Ops Supervisor at Victoria's Secret & PINK, adept in operations management and fostering customer relationships. Excelled in enhancing team productivity and performance, leading to significant sales goals achievement. Skilled in problem-solving and teamwork, successfully implemented loss prevention strategies, contributing to a high project closure rate.

Offering unique blend of organizational and problem-solving skills, eager to learn and grow within operational management field. Contributes strong foundation in process improvement and resource allocation. Ready to use and develop leadership and strategic planning skills.

Overview

2
2
years of professional experience

Work History

Ops Supervisor

Victoria's Secret & PINK
07.2022 - 12.2024


  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Drive store performance to meet or exceed sales goals. This includes strategizing for daily, weekly, or monthly targets and using data to monitor performance.
  • Ensure the store is opened and closed according to company policies, including cash handling, security procedures, and preparation for the next business day.
  • Oversee strategies to minimize theft and inventory shrinkage, including monitoring surveillance systems, conducting audits, and training staff on loss prevention procedures.


Education

High School Diploma -

Cristo Rey Jesuit High School
Minneapolis, MN
06-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Team leadership
  • Decision-making

Languages

Spanish
Native or Bilingual

Timeline

Ops Supervisor

Victoria's Secret & PINK
07.2022 - 12.2024

High School Diploma -

Cristo Rey Jesuit High School
Catherine Gonzale-Catano