Catherine Granados
Spring
Summary
Customer Service Supervisor with over 10 years of experience seeking a part-time or full-time position to utilize my skills and knowledge to help a team grow. Immensely eager to dive into the next chapter of my life.
Overview
10
10
years of professional experience
Work History
Supervisor
Aramark
08.2013 - 01.2018
- Greet customers and ascertain what each customer wants and needs
- High volume customer service calls
- Admin/Clerical Duties
- Open and closed cash registers, performing tasks such as counting money, separating charge slips and coupons
- Maintained records related to sales
- Prepare sales slips and sales contracts
- Resolved inquiries regarding the store and its merchandise
- Recommend, select and help locate or obtain merchandise based on customers’ needs or desires
- Responsibilities in the Warehouse such as inventory and creating systems of organization
- Imputing data updates of prices and title of merchandise
- Shipping and Receiving
- Recommend, select and help locate or obtain merchandise based on customers’ needs or desires
- Recruited, onboarded, trained and supervised team of 20+ employees
Sport Entertainment Supervisor
Aramark
04.2008 - 08.2013
- Supervised daily operations, ensuring high-quality guest experiences across entertainment venues.
- Coordinated event logistics, optimizing resources for seamless execution and enhanced patron satisfaction.
- Trained and mentored staff, fostering a collaborative team environment and improving service delivery standards.
- Developed and implemented operational procedures, streamlining workflows to enhance efficiency and productivity.
- Managed vendor relationships, ensuring timely procurement of supplies and adherence to budgetary constraints.
- Analyzed customer feedback, driving continuous improvements in service offerings and entertainment programs.
- Developed comprehensive training programs for staff to improve performance and enhance customer satisfaction.
- Streamlined event planning processes for improved efficiency and reduced costs.
- Established strong relationships with vendors, negotiating favorable contracts for equipment and services.
- Managed budgets effectively, allocating resources appropriately to prioritize event needs.
- Implemented innovative marketing strategies to increase ticket sales and overall revenue.
- Elevated guest satisfaction by consistently delivering exceptional entertainment experiences.
Education
Associate in Occupational Studies - Homeland Security and Security Management
Long Island Business Institute
01.2011
High School Diploma - Law
Benjamin N Cardozo
Flushing, NY06.2008
Skills
- Time management
- Problem solving & Critical thinking
- Communication
- Teamwork and collaboration
- Leadership
- Sales and Marketing
- QuickBooks
- Retail Pro
- Bilingual in Spanish
- Typing speed of 50 WPM
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor
Aramark
08.2013 - 01.2018
Sport Entertainment Supervisor
Aramark
04.2008 - 08.2013
Associate in Occupational Studies - Homeland Security and Security Management
Long Island Business Institute
High School Diploma - Law
Benjamin N Cardozo
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