CATHERINE GRAY
Carmel Hamlet,NY
Summary
Dynamic Patient Access Manager with a proven track record at Northwell Health, excelling in team leadership and problem-solving. Enhanced staff productivity through comprehensive training and improved customer satisfaction by implementing efficient workflows. Skilled in HIPAA regulations and committed to fostering a collaborative work environment, driving professional growth and operational excellence.
Overview
14
14
years of professional experience
Work History
Patient Access Manager
Northwell Health
01.2024 - Current
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
- Fostered an inclusive work environment by promoting open communication channels and encouraging collaboration among team members.
- Enhanced staff productivity by providing comprehensive training on patient access procedures and best practices.
- Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Supervisor-Patient Access Services
Northwell Health
02.2022 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Registration Verifier - Admitting
Northwell Health
10.2011 - 01.2022
- Preforms pre-registration and registration duties;
- Obtains necessary demographic and insurance information and enters data into Meditech.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
- Compiles Patient Estimates for Out Of Pocket Amount owed.
- Informs patients of financial responsibility before services are rendered
- Collects money due from patient at time of preregistration.
- Scan supporting documentation
- Assist with problem solving for other departments regarding registration details
Education
Bachelor of Science - Behavioral Sciences
Mercy College
Dobbs Ferry, NYSkills
- Strong written and verbal communication
- HIPAA regulations knowledge
- Proficient problem solving
- Team leadership
- Insurance eligibility verification
- Patient data privacy
- Effective team leadership
- New staff training
- Customer service
- Attention to detail
- Problem-solving abilities
- Effective multitasking
Timeline
Patient Access Manager
Northwell Health
01.2024 - Current
Supervisor-Patient Access Services
Northwell Health
02.2022 - 01.2024
Registration Verifier - Admitting
Northwell Health
10.2011 - 01.2022
Bachelor of Science - Behavioral Sciences
Mercy College
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