Kayla Long
Asheville,NC
Summary
Looking for a position with opportunity for advancement by accomplishing career goals and contributing to the efficiency of the team. Experienced with patient access management, prioritizing patient satisfaction and operational efficiency. Utilizes strong leadership and organizational skills to manage teams and streamline processes. Track record of enhancing patient experience through effective communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Patient Access Manager
Parallon
07.2023 - Current
- Led patient registration processes, enhancing efficiency and accuracy in data collection.
- Streamlined scheduling operations, improving patient flow and reducing wait times significantly.
- Developed training programs for staff, fostering skill development and knowledge retention.
- Implemented quality assurance measures, ensuring compliance with healthcare regulations and standards.
- Analyzed patient access metrics, identifying trends to drive operational improvements and service delivery.
- Collaborated with cross-functional teams to optimize patient experience initiatives and resource allocation.
- Oversaw revenue cycle management processes, enhancing financial performance through effective access strategies.
- Mentored junior staff members, promoting a culture of continuous improvement and professional growth within the team.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Developed highly effective communication, interpersonal, and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
- Enhanced staff productivity by providing comprehensive training on patient access procedures and best practices.
- Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within the Patient Access department.
- Reduced wait times for patients with effective resource management and staff allocation strategies.
- Oversaw budget planning and management for the Patient Access department, optimizing resources while maintaining quality standards.
- Spearheaded initiatives aimed at reducing denials due to eligibility or authorization issues through proactive payer outreach and improved documentation processes.
- Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
Admissions Supervisor
Conway Regional Medical Center
12.2021 - 07.2023
- Analyzed spreadsheets to ensure that accounts were closed and zeroed out in the general ledgers.
- Assist in the training and development of new hires.
- Received, screened and redirected calls.
- Implemented quality assurance measures to improve accuracy in patient data entry.
- Collaborated with healthcare providers to streamline referral processes and reduce wait times.
- Analyzed admission trends to inform strategic planning and resource allocation.
- Posted cash transactions of accounts to computer and make appropriate adjustments on patient account
- Answer questions, and provide caring reassurance which improves patient satisfaction.
- Verified patient insurance and explained benefits.
- Supervised admissions team to ensure efficient patient intake processes.
- Developed training programs to enhance staff performance and knowledge retention.
- Led initiatives to improve workflow efficiencies, resulting in enhanced service delivery standards.
- Facilitated interdepartmental communication to enhance patient experience across services.
- Managed electronic health record systems for optimal data management and compliance.
Precertification Specialist
Conway Regional Medical Center
03.2019 - 12.2021
- Reviewed and verified insurance documentation to maintain compliance with regulatory standards.
- Coordinated precertification processes to ensure timely authorizations for patient care.
- Collaborated with healthcare providers to facilitate efficient communication regarding patient needs.
- Implemented process improvements that enhanced operational efficiency in precertification workflows.
- Trained new staff on precertification protocols and best practices, ensuring consistent quality of service.
- Analyzed data trends in precertification requests to identify areas for improvement and optimization.
- Led initiatives to streamline authorization processes, reducing turnaround times significantly.
- Mentored junior staff on complex cases, fostering a collaborative team environment focused on accuracy and efficiency.
- Mentored new hires within the department, sharing best practices for navigating complex insurance requirements and fostering a supportive team environment.
- Reduced patient wait times for approval by diligently reviewing medical records and obtaining necessary documentation.
- Nurtured strong professional relationships with insurance representatives, fostering a collaborative atmosphere during negotiations on behalf of patients.
Patient Access Representative II
Conway Regional Medical Center
07.2016 - 03.2019
- Facilitated patient registration and appointment scheduling, ensuring efficient workflow with Meditech and Meditech Expanse.
- Managed insurance verification processes to enhance patient access and reduce delays.
- Trained new staff on patient access protocols and system navigation for improved service quality.
- Implemented process improvements that reduced patient wait times during peak hours.
- Monitored and maintained accuracy of patient records in electronic health systems.
- Led initiatives to enhance customer service experience, resulting in positive patient feedback.
- Collaborated with medical staff to resolve patient inquiries promptly and effectively.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Education
BBA-HCM Bachelor of Business Administration - Healthcare Management
University of Phoenix
Phoenix, AZ05-2026
High School Graduate - undefined
Vilonia High School
Vilonia, AR01-2009
Skills
- Strong leadership skills
- Interpersonal skills
- Problem-solving skills
- Critical-thinking skills
- Adaptability
- Efficiency
- Financial planning
- Negotiation skills
- Ability to communicate effectively
- Effective written and verbal communication
- HIPAA compliance
- Effective problem solving
- Team management
Timeline
Patient Access Manager
Parallon
07.2023 - Current
Admissions Supervisor
Conway Regional Medical Center
12.2021 - 07.2023
Precertification Specialist
Conway Regional Medical Center
03.2019 - 12.2021
Patient Access Representative II
Conway Regional Medical Center
07.2016 - 03.2019
High School Graduate - undefined
Vilonia High School
BBA-HCM Bachelor of Business Administration - Healthcare Management
University of Phoenix