Catherine Guhl
Quality Control Technician/Warehouse Associate
East Rutherford,NJ
Summary
Dynamic professional with extensive experience in customer service and quality control, notably at Wendy's International. Proven track record in cash handling and payment processing, enhancing customer satisfaction and loyalty. Skilled in implementing process improvements and training team members, fostering a culture of excellence and efficiency.
Overview
26
26
years of professional experience
Work History
Cashier
Wendys International
03.2022 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes.
Quality Control Technician
Marashon Textiles
01.2000 - 01.2007
- Proposed corrective actions to address recurring quality issues.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Developed and implemented quality control processes to meet product standards.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Kept up-to-date with industry best practices and emerging technologies to continually improve the effectiveness of quality control measures.
Education
High School Diploma - General
Becton Regional High School
East Rutherford, NJ06.1989
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Cash register operation
Payment collection
POS systems
Time management skills
Product restocking
Product recommendations
Timeline
Cashier
Wendys International
03.2022 - Current
Quality Control Technician
Marashon Textiles
01.2000 - 01.2007
High School Diploma - General
Becton Regional High School