Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Harman

Fayette City,PA

Summary

I am very professional with excellent computer skills. I am a customer service oriented individual with great people skills and believe I can be an asset to your organization. I started working on computers at the age of ten doing invoicing for my father's pest control company he ran out of our home. I look forward to hearing from you and hope to be working together in the near future.


Catherine Harman

Overview

27
27
years of professional experience

Work History

Front Desk Agent

Marriott
04.2022 - Current
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Customer Service Associate

Kmart, Sears Holding
12.2012 - 02.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Cashier

Walmart
04.1996 - 08.1997
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

No Degree - Early Childhood Education

Southeastern Louisiana University
Hammond, LA

High School Diploma -

Albany High School
Albany, LA
05.1995

Skills

  • Office Management
  • Lobby Auditing
  • Hospitality Service
  • Transportation Information
  • Guest Satisfaction
  • Problem-Solving Skills
  • Guest Services
  • Supply Replenishment
  • Cash Handling
  • Personable Demeanor
  • Automated Telephone Systems
  • Room Assignments
  • Posting Charges
  • Verifying Reservations
  • Front Desk Management
  • Time Management
  • Credit and Cash Payments
  • Social Perceptiveness
  • Clerical Support
  • Listening Skills

Timeline

Front Desk Agent

Marriott
04.2022 - Current

Customer Service Associate

Kmart, Sears Holding
12.2012 - 02.2013

Customer Service Cashier

Walmart
04.1996 - 08.1997

No Degree - Early Childhood Education

Southeastern Louisiana University

High School Diploma -

Albany High School

Similar Profiles

CREATE PROFILE
Catherine Harman