Summary
Overview
Work History
Education
Skills
Puzzles
Photography
Timeline
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Catherine Henderson

Catherine Henderson

Owasso,OK

Summary

Driven professional with a proven track record in customer service and time management, honed at Airtopia Owasso. Excelled in enhancing customer satisfaction and resolving complex issues, demonstrating exceptional problem-solving and verbal communication skills. Achieved significant improvements in client engagement and operational efficiency, showcasing a results-focused approach and a commitment to professionalism.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Airtopia Owasso
01.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.

Childcare Teacher

Goddard School
01.2024 - 08.2024
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Developed strong relationships with students and their families, fostering mutual trust and respect that contributed to overall student success.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Increased student participation by implementing creative and interactive learning activities.
  • Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
  • Mentored new teachers, sharing best practices and providing guidance on effective classroom management techniques.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.

Childcare Assistant

First Baptist Owasso
09.2022 - 01.2024
  • Supervised free play and other activities to keep children safe.
  • Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
  • Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
  • Boosted children''s cognitive development with age-appropriate educational games and activities.
  • Supported early language development through storytelling, songs, and interactive conversations with children.

Education

High School Diploma -

Owasso High School
Owasso, OK
05.2024

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Problem-solving skills
  • Telephone Etiquette
  • Verbal and written communication
  • File Organization
  • Sensitive information handling
  • Complex Problem-Solving

Puzzles

I like to do regular puzzles with 750 or more pieces. I do word searches or crosswords when I understand their themes. I have also gotten into Sudoku recently. I find it quite challenging at times. I like simple puzzles that can be challenging every once in a while in my free time.

Photography

Last year, I had the opportunity to visit Ireland, which gave me a chance to dabble in photography, which got better when I was given a Nikon 250D camera, from my grandmother. After that, I took pictures whenever I had time to improve my skills and share them with my family and friends.

Timeline

Front Desk Receptionist

Airtopia Owasso
01.2024 - Current

Childcare Teacher

Goddard School
01.2024 - 08.2024

Childcare Assistant

First Baptist Owasso
09.2022 - 01.2024

High School Diploma -

Owasso High School

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Catherine Henderson