Catherine Huegel
New York,NJ
Summary
Personable Hostess recognized for high productivity levels and efficient task completion. Skilled in customer service, reservation management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring smooth operation of dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess/Server
Café Maud
New York, NY
06.2024 - Current
- Welcomed guests warmly at the door upon arrival
- Ensured that each guest was served courteously, quickly, and efficiently.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Built positive relationships with other front-of-house and kitchen staff.
Server
Avenida
New York, NY
06.2023 - 08.2024
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Restaurant Hostess
Dear Maud
Hoboken, NJ
06.2022 - 06.2023
- Welcomed guests courteously upon arrival.
- Managed reservations, waitlists, and special requests for large parties.
- Assigned patrons to suitable tables according to server rotation.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Built positive relationships with other front-of-house and kitchen staff.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Education
Bachelor of Science - Hospitality And Management
New York University
New York, NY05-2027
High School Diploma -
Oak Knoll School
Summit, NJ06-2023
Skills
- Customer service
- Reservation management
- Team collaboration
- Guest engagement
- Point of sale systems
- Cash handling
- Event planning
- Hospitality and accommodation
Certification
- Microsoft Excel Certified
Timeline
Hostess/Server
Café Maud
06.2024 - Current
Server
Avenida
06.2023 - 08.2024
Restaurant Hostess
Dear Maud
06.2022 - 06.2023
Bachelor of Science - Hospitality And Management
New York University
High School Diploma -
Oak Knoll School
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