Shift Lead
Zoup!
Darien, IL
09.2022 - 07.2025
- Supervised daily operations to ensure quality service and adherence to health standards.
- Trained and mentored new team members on food preparation and customer service protocols.
- Resolved customer complaints effectively, maintaining high satisfaction rates and fostering loyalty.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised food presentation and plating to enhance visual appeal.
- Collaborated with management to develop strategies for improving overall store operations.