Catherine Jessie
Dallas,TX
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
15
15
years of professional experience
Work History
Cashier Team Lead
Two Ponders Resturaunt
05.2014 - Current
- Processed refunds and exchanges in accordance with company policy.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Developed strong relationships with repeat customers through friendly service interactions.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Restocked and organized merchandise in front lanes.
Cashier
Firehouse Subs
03.2009 - 04.2014
- Welcomed customers and helped determine their needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Education
High School Diploma -
LINCOLN HIGH SCHOOL
Dallas, TX05.1985
Skills
- Flexible Schedule
- Retail Operations
- Refunds and exchanges
- Procedure Enforcement
- Cash reconciliation
- Heavy Lifting
- Service Minded
- Merchandising guidelines
- Multi-tasking skill
- Creative Thinking
- Shift Scheduling
- Money Handling
- Stock management
- Time management strength
- Problem-Solving
- Customer Service
- Sales Promotion
- Cash handling expertise
- Honest and Dependable
Timeline
Cashier Team Lead
Two Ponders Resturaunt
05.2014 - Current
Cashier
Firehouse Subs
03.2009 - 04.2014
High School Diploma -
LINCOLN HIGH SCHOOL
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