Catherine Kelly

• Greeted customers promptly and responded to questions.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Answered customer questions and provided store information.
• Learned roles of other departments to provide coverage and keep store operational.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Helped customers find specific products, answered questions, and offered product advice.

• Managed multiple phone lines and emails incoming in a timely and efficient manner.

• Processed payments and issued receipts.

• Greeted customers in a professional and friendly manner, resulting in increased customer satisfaction.

• Assisted with the setup and maintenance of office technology.

• Developed and maintained customer relationships by providing timely and accurate information.

• Monitored customer accounts for payment irregularities and provided assistance to customers with overdue payments.

• Processed purchase orders promptly to enhance client satisfaction.
• Delivered exceptional service to strengthen client relationships and foster future business opportunities.
• Welcomed customers upon showroom entry, creating a positive first impression.
• Utilized open-ended questions to identify customer needs for products or services.
• Maintained showroom samples and catalog libraries for optimal customer access.
• Adapted quickly to new skills, enhancing daily task efficiency and productivity.
• Executed day-to-day responsibilities with accuracy and efficiency.
• Provided friendly, knowledgeable assistance to customers, ensuring a welcoming atmosphere.

• Answered customers' questions, recommended items, and recorded order information.

• Printed dining checks with total due, collected payment, and offered receipts to complete transactions.

• Moved and set up seating, and prepared extra silverware and menus prior to the arrival of large groups.
• Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurants while maintaining a calm, professional demeanor.

• Bussed and reset tables to keep the dining room and work areas clean.

• Used slow periods to restock supplies, ice, trays, and delivery bags.

• Replenished food items, paper products, and canned goods to keep the pantry well-stocked during busy periods.

• Cultivated warm relationships with regular customers.

• Worked with POS system to place orders, manage bills and handle complimentary items.

• Explained menu items and suggested appropriate options for food allergy concerns.

• Bussed and reset tables to keep dining room and work areas clean.

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

• Checked identification for minimum age for sale of alcoholic beverages.