Catherine Kotowski
Saint Louis Park,MN
Summary
High achieving high school student with expertise in working with others in a streamlined way. Excellent problem solver with special knowledge of environmental issues. Punctual and flexible, as well as dedicated to the sciences.
Overview
3
3
years of professional experience
Work History
Sales Associate
Lost in the Forrest
Saint Louis Park, MN
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
Lead Junior Naturalist Volunteer
Westwood Nature Center
Saint Louis Park, MN
06.2022 - Current
- Promoted conservation strategies to different community and youth groups.
- Teamed on delivery of informative educational programs on area history, geological environment, and wildlife.
- Promoted education on ecology, natural resources and environmental concerns to visitors through captivating presentations, elaborate exhibits, and hands-on workshops.
- Provided age-appropriate interpretive programs for children enrolled in day camps and nature education programs.
- Conducted story time and other programs for visitors and school groups.
- Participated in ongoing professional development opportunities to stay current on ecological trends, best practices, and emerging issues in natural resources management.
- Promoted a culture of environmental stewardship among park visitors by modeling responsible outdoor behaviors such as Leave No Trace principles or adherence to wildlife viewing guidelines.
- Developed and maintained interpretive displays and exhibits to educate people about parks and wildlife.
Camp Counselor
Good Shepherd Lutheran Church
Minneapolis, MN
07.2022 - 07.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented rules and regulations to enforce discipline and compliance.
- Fostered safe and inclusive environment for campers by strictly adhering to camp safety protocols.
- Supported campers' personal growth by providing consistent emotional and social support.
- Enhanced camper engagement with innovative outdoor activities, leading to memorable summer experience.
- Achieved significant reduction in camper conflicts by implementing proactive conflict resolution strategies.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Assisted in preparing recreational materials and supplies for each activity.
- Monitored participation in recreational activities to provide assistance to participants.
- Kept athletic and games equipment and facilities organized and maintained.
Camp Counselor Volunteer
City of Saint Louis Park Parks and Rec
Saint Louis Park, MN
06.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented rules and regulations to enforce discipline and compliance.
- Fostered safe and inclusive environment for campers by strictly adhering to camp safety protocols.
- Supported campers' personal growth by providing consistent emotional and social support.
- Enhanced camper engagement with innovative outdoor activities, leading to memorable summer experience.
- Achieved significant reduction in camper conflicts by implementing proactive conflict resolution strategies.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Assisted in preparing recreational materials and supplies for each activity.
- Monitored participation in recreational activities to provide assistance to participants.
- Kept athletic and games equipment and facilities organized and maintained.
Education
Saint Louis Park High School
Saint Louis Park, MNSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Sales expertise
- Complex Problem-solving
- Professional demeanor
- Adapt to diverse groups
- Strategic planning
- Hard working
Timeline
Sales Associate
Lost in the Forrest
05.2024 - Current
Camp Counselor
Good Shepherd Lutheran Church
07.2022 - 07.2024
Lead Junior Naturalist Volunteer
Westwood Nature Center
06.2022 - Current
Camp Counselor Volunteer
City of Saint Louis Park Parks and Rec
06.2022 - 08.2022
Saint Louis Park High School