Catherine Lawhon
First Watch
Georgetown ,TX
30
years of professional experience
Dynamic server with a strong work ethic and exceptional customer service skills, Expertise in safe food handling and maintaining high standards of hospitality, consistently delivering positive dining experiences.
Work History
Server
3 Years 6 Months- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed customer orders accurately using point-of-sale system, enhancing order efficiency.
Server
14 Years 4 Months- Resolved customer complaints swiftly, promoting guest satisfaction and retention.
- Upsold menu items effectively, contributing to increased sales revenue during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Rep
7 Years 1 Month- Assisted customers with inquiries, providing accurate information and resolving issues efficiently
- Collaborated with team members to improve response times and enhance service quality.
- Developed knowledge of product offerings to provide tailored solutions for customer needs.
Education
Bachelor of Science - Human Resources Management
Skills
Strong work ethic
Exceptional customer service
Hospitality service expertise
Timeline
Server
First Watch
11.2022 - 05.2026Read More
Server
Red Lobster
04.2008 - 08.2022Read More
Customer Service Rep
Emerson
02.1996 - 03.2003Read More
Park University
Bachelor of Science from Human Resources Management
Read More