Catherine Lerch
Boerne,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and retain long-term partnerships, driving success for both the company and its customers. Seasoned Sales Representative with a proven 7-year track record in the non-medical home care industry.
Overview
8
8
years of professional experience
Work History
Outside Sales Representative
Home Instead Senior Care
08.2018 - 06.2024
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Developed and maintained strong working relationships with professionals within assigned territory.
Inside Sales Representative
Home Instead Senior Care
08.2017 - 08.2018
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Front Desk Agent
Eilan Hotel & Spa
04.2016 - 08.2017
- Handled multiple guest check-ins and check-outs
- Set up reservations and coordinated transportation for guests
- Resolved guest complaints and inquiries in courteous manner
- Answered phones, recorded messages and transferred calls to designated staff
Education
Associate of Science -
Northwest Vista College
San Antonio, TX03.2015
Skills
- Superior organizational skills
- Sales closing
- Professional Networking
- Consistent Sales Performance
- Client account management
- Experienced in Building Client Relationships
- Multitasking
- Sales strategies
- Pipeline management
- Documentation Expertise
- Effective Phone and Email Interactions
- CRM and Salesforce proficiency
Accomplishments
- Promoted to outside sales after a successful year of inside sales.
- Collaborated with a sales team of 4 members in the development of under performing territories.
- Achieved 65% increase in monthly revenue by consistently prospecting new referral providers and maintaining strong customers relations after point of sale.
- Resolved service issues through client experiences.
Affiliations
- Beautifully Flawed Foundation board of directors
Timeline
Outside Sales Representative
Home Instead Senior Care
08.2018 - 06.2024
Inside Sales Representative
Home Instead Senior Care
08.2017 - 08.2018
Front Desk Agent
Eilan Hotel & Spa
04.2016 - 08.2017
Associate of Science -
Northwest Vista College
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