Catherine Lopez
Laredo,tx
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Caregiver Attendant
Estrella Provider Services
Laredo, TX
01.2025 - Current
- Developed positive relationships with clients while respecting their dignity and autonomy.
- Provided emotional support to individuals dealing with illness, disability or other life challenges.
- Observed patient behavior, documented incidents, reported concerns promptly.
- Assisted clients with activities of daily living such as bathing, dressing and grooming.
- Administered medications in accordance with physician's orders.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Customer Service Representative
Concentrix
Laredo, Texas
01.2023 - 11.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Some College (No Degree) -
Kaplan College
Laredo, TexasSkills
Medical
- Data analysis
- Customer service
- Team collaboration
- Effective communication
- Patient care coordination
Timeline
Caregiver Attendant
Estrella Provider Services
01.2025 - Current
Customer Service Representative
Concentrix
01.2023 - 11.2023
Some College (No Degree) -
Kaplan College