Catherine Martin
Nashua,NH
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess
The 99 Restaurant
06.2024 - Current
- Answered phone calls to take orders, give information and document reservations.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Barista
Starbucks
05.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Ski/Snowboard Instructor
Crotched Mountain
01.2019 - 01.2024
- Demonstrated snowboarding techniques based on established course framework and student ability levels.
- Utilized variety of snowboarding and ski techniques to impart knowledge and customized instruction to individual skill levels.
- Provided exceptional customer service by promptly addressing concerns or issues related to lessons or equipment rental.
- Mentored novice instructors in effective teaching methods, contributing to a higher overall quality of instruction within the team.
- Instruct young skiers and snowboarders in the basics of skiing and snowboarding in a fun and positive environment
Summer Camp Counselor
Peterborough Recreation Department
06.2021 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Administered first aid quickly to provide health and safety to campers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
Education
Bachelor of Science - Nursing
Rivier University
Nashua, NH05.2027
High School Diploma -
Contoocook Valley Regional High School
Peterborough, NH06.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Childcare
Certification
- AED certification
- First Aid certification
- BLS certification
Timeline
Hostess
The 99 Restaurant
06.2024 - Current
Barista
Starbucks
05.2024 - Current
Summer Camp Counselor
Peterborough Recreation Department
06.2021 - 08.2023
Ski/Snowboard Instructor
Crotched Mountain
01.2019 - 01.2024
- AED certification
- First Aid certification
- BLS certification
Bachelor of Science - Nursing
Rivier University
High School Diploma -
Contoocook Valley Regional High School