Catherine Masingale
Detroit,MI
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Talent Engagement Specialist
Detroit at Work
11.2023 - Current
- Assist program participants in developing vocational goals aligned with their skills, capabilities, and interests
- Maintain case history records and prepare reports.
- Manage center reception area, greet clients, and handle walk-in and phone inquiries
- Conduct orientations and maintain accurate records
- Perform administrative case management functions, including client follow-ups, filing, and updating electronic systems
- Schedule client appointments, contact no-show clients, and document activities in appropriate systems
- Manage client information in a specialized database with a 95% accuracy rate and route close-out cases within 24 hours
- Assist with copying, scanning, faxing, and assembling informational materials
- Conduct client outreach and provide support for general reports and data gathering
- Utilize Microsoft Word, Excel, and PowerPoint for administrative tasks
- Demonstrate promptness, critical thinking, empathy, effective communication, problem-solving, and adaptability
Call Center Operator
Detroit at Work
08.2023 - 11.2023
- Operated telephone switchboard to answer, screen, and forward calls, providing information and scheduling appointments
- Greeted visitors, determined their needs, and directed them to appropriate destinations
- Processed payments, recorded receipts, and maintained accurate appointment calendars
- Transmitted information and documents to customers via computer, mail, or fax
Business Owner / Hair Stylist
Cathy Hair
01.2000 - 01.2023
- Managed a full clientele of 250+ clients, delivering exceptional hair styling and color services
- Specialized in advanced cutting techniques, hair extensions, and certifications in Hot Heads Extensions, Hair Dreams, and Brazilian Blowout
- Oversaw all business operations, including marketing, scheduling, and compliance with state board regulations
- Maintained a sterile and organized workstation to ensure client safety and satisfaction
Professional Organizer
Dr. Gold
01.2018 - 01.2020
- Organized and streamlined office operations for improved efficiency
- Managed records, files, and mail to ensure compliance and timely processing
- Implemented systems to enhance workflow and productivity
Education
Cosmetology License -
Visual Display and Merchandising Certificate -
FIDM Fashion Institute of Design and Merchandising
Los Angeles, CAAdvanced Cutting Certificate -
Vidal Sassoon Academy
Santa Monica, CACosmetology Certificate -
Lyles College of Beauty
Tulare, CASkills
- Business Operations & Management
- Customer Service & Client Retention
- OSMIS System Knowledge
- LaunchPad System Knowledge
- Office Organization & Time Management
- Talent Engagement & Administrative Support
- Case Management
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Intermediate Spanish
Timeline
Talent Engagement Specialist
Detroit at Work
11.2023 - Current
Call Center Operator
Detroit at Work
08.2023 - 11.2023
Professional Organizer
Dr. Gold
01.2018 - 01.2020
Business Owner / Hair Stylist
Cathy Hair
01.2000 - 01.2023
Visual Display and Merchandising Certificate -
FIDM Fashion Institute of Design and Merchandising
Advanced Cutting Certificate -
Vidal Sassoon Academy
Cosmetology Certificate -
Lyles College of Beauty
Cosmetology License -
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