Summary
Work History
Education
Skills
Awards
Timeline
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Catherine McMackin

West Covina,CA

Summary

Professional in customer engagement and lead management. Proven ability to generate and nurture leads, ensuring seamless communication and follow-up. Focused on team collaboration and achieving results, reliable and flexible in meeting changing business needs.

Work History

BDC Representative

RUSNAK Mercedes
Arcadia, CA
  • Managed inbound calls, efficiently routing 100+ daily to appropriate departments, enhancing customer satisfaction
  • Increased customer outreach efficiency through strategic outbound call initiative, yielding 400 new leads monthly
  • Enhanced customer interaction approaches resulting in a $1.7M yearly income and sustained growth.
  • Data Entry and Reporting: Enter and maintain customer data in the dealership management system
  • Generate reports on service performance, lead generation, and customer satisfaction

Lead Tool Rental Associate

Home Depot
Baldwin Park, CA
  • Outperformed yearly sales objectives by reaching a 36% higher figure for the year.
  • Collaborated with department supervisor to maintain accurate budget sheets.
  • Maintain accurate inventory records, complete paperwork accurately
  • Create marketing item displays to drive more sales

Education

Associate in Science Degree for Transfer to CSU - Business Administration - Marketing

Pasadena City College
Pasadena
03.2025

High School Diploma -

West Covina High School
West Covina
06.2021

Skills

  • CRM software
  • Goal oriented
  • Performance tracking
  • Appointment setting

Awards

  • Homer Award (Creating Shareholder Values)
  • Homer Award (Entrepreneurial Spirit)
  • Homer Award (Taking Care Of Our People)

Timeline

Associate in Science Degree for Transfer to CSU - Business Administration - Marketing

Pasadena City College

High School Diploma -

West Covina High School

BDC Representative

RUSNAK Mercedes

Lead Tool Rental Associate

Home Depot

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Catherine McMackin