Catherine Msenga
Pickerington,OH
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
101 Beer Kitchen
06.2024 - Current
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Server
Bob Evans Restaurant
08.2023 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
101 Beer Kitchen
08.2022 - 02.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
MacKenzie River Pizza, Grill & Pub
08.2021 - 08.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Documented orders accurately to track sales and properly bill guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
Hostess
Red Robin
08.2020 - 08.2021
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
Bachelor of Science - Radiation Biology
Columbus State Community College
Columbus, OH08.2028
High School Diploma -
Buckeye Online School For Success
East Liverpool, OH2020
Skills
- Special Dietary Requirements
- Suggestive Selling
- Guest Relations Management
- Wine Pairings
Timeline
Server
101 Beer Kitchen
06.2024 - Current
Server
Bob Evans Restaurant
08.2023 - 06.2024
Server
101 Beer Kitchen
08.2022 - 02.2023
Server
MacKenzie River Pizza, Grill & Pub
08.2021 - 08.2022
Hostess
Red Robin
08.2020 - 08.2021
Bachelor of Science - Radiation Biology
Columbus State Community College
High School Diploma -
Buckeye Online School For Success
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