Catherine Mudd
Rogers,AR
Summary
Dedicated professional with strong customer service skills and experience in retail and pharmacy environments. Known for problem-solving abilities and effective time management. Committed to enhancing customer satisfaction and optimizing inventory processes.
Overview
9
9
years of professional experience
Work History
Sales Associate
Walmart
Rogers, AR
04.2008 - 02.2009
- Assisted customers in locating products, enhancing shopping experience and satisfaction.
- Operated cash register efficiently, ensuring accurate transactions and maintaining cash drawer integrity.
- Stocked shelves systematically, optimizing product visibility and accessibility for customers.
- Collaborated with team members to maintain cleanliness and organization of sales floor.
- Engaged with customers to provide product knowledge, fostering informed purchasing decisions.
- Participated in inventory management processes, contributing to accurate stock levels and replenishment efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Pharmacy Technician
USA Drug
Rogers, AR
03.2002 - 02.2008
- Managed prescription processing and verification to ensure patient safety and accuracy.
- Assisted pharmacists in compounding medications, adhering to strict health regulations.
- Conducted inventory management, optimizing stock levels and minimizing waste.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained new pharmacy staff on operational procedures and best practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Sales Associate
Old Navy
Fayetteville, AR
06.2000 - 07.2001
- Implemented store promotions effectively, increasing customer awareness of sales and special offers.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced retail environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Rogers High School
Rogers, ARSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Flexible schedule
Timeline
Sales Associate
Walmart
04.2008 - 02.2009
Pharmacy Technician
USA Drug
03.2002 - 02.2008
Sales Associate
Old Navy
06.2000 - 07.2001
High School Diploma -
Rogers High School