Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Palmer

Fredonia,NY

Summary

Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence for the team and customers.

Overview

15
15
years of professional experience

Work History

Service/Warranty Writer

Larry Romance and Son
02.2022 - Current
  • Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
  • Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.
  • Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
  • Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.

County Deputy Clerk

Eureka County
10.2021 - 12.2021
  • Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Completed complex court forms accurately, minimizing errors and potential delays in processing.
  • Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.

Restaurant Manager

The Mustard Seed
07.2018 - 12.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Implemented effective inventory control measures, reducing food waste and maximizing profitability.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Ensured compliance with all health department regulations as well as company policies and procedures.

Military Training Instructor

Air Force
03.2010 - 11.2017
  • Promoted teamwork and communication among diverse groups of service members by designing collaborative activities during training sessions.
  • Streamlined administrative processes related to course scheduling, resource allocation, and personnel assignments for greater efficiency within the organization.
  • Collaborated with fellow instructors to create interdisciplinary training exercises, exposing trainees to a wide range of military knowledge and expertise.
  • Kept abreast of developments in military pedagogy through ongoing professional development and continuous learning opportunities.
  • Developed strong rapport with trainees, fostering an environment of trust and mutual respect that facilitated learning success.
  • Enhanced trainee performance by incorporating hands-on exercises and real-world scenarios into training sessions.

Education

BBA - Business Administration

American Public University
Charles Town
06-2021

Associate of Science - Instruction of Technology And Military Science

Community College of The Air Force
Montgomery, AL
11-2016

Associate of Science - Restaurant, Hotel, & Fitness Management

Community College of The Air Force
Montgomery, AL
02-2013

Skills

  • Data entry
  • Office management
  • Documentation and reporting
  • Time management
  • Scheduling
  • Work Planning and Prioritization
  • Events coordination
  • Recordkeeping and file management
  • Administrative support
  • Customer service
  • Data analysis
  • Cross-functional collaboration

Timeline

Service/Warranty Writer

Larry Romance and Son
02.2022 - Current

County Deputy Clerk

Eureka County
10.2021 - 12.2021

Restaurant Manager

The Mustard Seed
07.2018 - 12.2020

Military Training Instructor

Air Force
03.2010 - 11.2017

BBA - Business Administration

American Public University

Associate of Science - Instruction of Technology And Military Science

Community College of The Air Force

Associate of Science - Restaurant, Hotel, & Fitness Management

Community College of The Air Force

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