Catherine Price
12683 Marsh Rd,VA
Summary
Proven multitasker and decision-maker, adept in stress tolerance and customer service, with notable achievements at Mannix Heating and Cooling. Excelled in coordinating timely deliveries and managing high-stress situations, enhancing team efficiency and customer satisfaction. Demonstrated exceptional teamwork and data entry skills, contributing to improved operational workflows and service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatcher
Mannix Heating and Cooling
02.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
CNA
Our Fathers House
02.2019 - 02.2024
- Monitored vital signs and reported significant changes to nursing staff.
- Supported mobility exercises to enhance patient physical well-being.
- Operated electronic health records system to update patient information accurately.
- Communicated effectively with healthcare team to coordinate patient care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
Certified Medical Assistant -
Laurel Ridge Work Force Solutions
Warrenton, VALiberty High School
Bealeton, VA05.2017
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Time management
- Emergency protocols
- Multitasking and organization
- Call handling
- Team work scheduling
Certification
CPR & First Aid
Timeline
Dispatcher
Mannix Heating and Cooling
02.2024 - Current
CNA
Our Fathers House
02.2019 - 02.2024
CPR & First Aid
Certified Medical Assistant -
Laurel Ridge Work Force Solutions
Liberty High School
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