Catherine Ramos
Lakeland
Summary
Courteous Front Desk Receptionist with background in managing guest inquiries, handling multi-line phone systems and maintaining office supplies inventory. Strengths include strong communication skills, exceptional multitasking abilities and proficiency in Microsoft Office Suite. Contributed significantly to improving customer satisfaction scores at previous employment through prompt, respectful service delivery.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Maxhealth Center
Lakeland
09.2023 - Current
- Processed patient intake forms accurately and confidentially upon arrival.
- Managed phone calls and scheduled appointments efficiently for multiple providers.
- Supported billing processes by verifying insurance information with patients directly.
Front desk receptionist/insurance verification
FASTMD
Tampa
07.2019 - 01.2020
- Handled insurance verification for patients prior to their appointments.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
File Clerk/Receptionist
Rywant. Alvarez, Jones, Russo & Guyton
Tampa
10.2018 - 04.2019
- Organized and maintained physical and digital files for efficient retrieval.
CSR
Alorica
Tampa
09.2017 - 02.2018
- Assisted customers with inquiries and issues via phone and chat.
CSR
EMSI
Tampa
09.2016 - 07.2017
- Assisted customers with inquiries and issues via phone and chat.
Receptionist
Anderson Eye Care
Tampa
08.2012 - 12.2012
- Scheduled appointments using the clinic's electronic medical record system.
Education
High School Degree -
Land O' Lakes High School
Land O' Lakes, FL12.2012
Skills
- Customer relationship management
- Call handling techniques
- Attention to detail
- Effective communication
- Phone etiquette
- Data entry
References
- Mike Noble, EMSI Supervisor, 800-588-8383
- Enidsa Gomez, Anderson Supervisor, 973-271-0407
- Rosa Ramirez, Maxhealth Office Manager 813-909-3082
Timeline
Front Desk Receptionist
Maxhealth Center
09.2023 - Current
Front desk receptionist/insurance verification
FASTMD
07.2019 - 01.2020
File Clerk/Receptionist
Rywant. Alvarez, Jones, Russo & Guyton
10.2018 - 04.2019
CSR
Alorica
09.2017 - 02.2018
CSR
EMSI
09.2016 - 07.2017
Receptionist
Anderson Eye Care
08.2012 - 12.2012
High School Degree -
Land O' Lakes High School