Catherine Richards
Paterson,NJ
Summary
Detail-oriented professional with expertise in customer service, medication management, and data analysis. Proven track record of enhancing customer satisfaction through effective communication and conflict resolution. Demonstrated ability to improve operational efficiency in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Walgreens
Paterson, New Jersey
05.2025 - Current
- Executed accurate processing of prescription orders using Walgreens' pharmacy management system.
- Provided education to customers regarding medication usage, side effects, and storage.
- Ensured compliance with health regulations by maintaining a clean and safe work environment.
- Monitored medication expiration dates to prevent outdated product dispensing.
- Conducted data entry for patient profiles, billing details, and prescription orders in pharmacy software.
- Oversaw both electronic and manual filing of prescriptions.
Beauty Sales Associate
Bloomingdale's
Wayne, New Jersey
06.2024 - 03.2025
- Resolved customer inquiries and issues with professionalism and care.
- Recommended additional services based on customer needs and requests.
- Executed cash register transactions accurately and efficiently.
- Delivered prompt responses to inquiries via phone and email, ensuring excellent customer service.
- Maintained up-to-date knowledge of promotions, payment policies, and security practices.
- Greeted customers upon arrival, enhancing overall service experience.
- Applied strong problem-solving skills to resolve conflicts calmly.
Customer Service Representative
Teleperformance
Santo Domingo Pueblo
12.2019 - 07.2021
- Delivered exceptional customer service via phone and chat support.
- Maintained accurate records of customer interactions in internal systems.
- Collaborated with team members to enhance service processes and workflows.
- Educated customers on account features and troubleshooting methods effectively.
- Resolved customer complaints promptly, ensuring satisfaction.
Education
Bachelor of Science - Biomedical Sciences
William Paterson University of New Jersey
Wayne, NJ05-2026
Skills
- Customer service and support
- Medication management
- Data analysis
- Regulatory compliance
- Communication skills
- Conflict resolution
- Project management
- Research proficiency
- Report writing
- Data entry
- Scheduling
- Information protection
- Administrative support
- Relay hearing-impaired calls
- Client relations
- File management
- Phone etiquette
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Pharmacy Technician
Walgreens
05.2025 - Current
Beauty Sales Associate
Bloomingdale's
06.2024 - 03.2025
Customer Service Representative
Teleperformance
12.2019 - 07.2021
Bachelor of Science - Biomedical Sciences
William Paterson University of New Jersey
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