Catherine Rivers
Columbia,SC
Overview
32
32
years of professional experience
Work History
Practice Administrator
Lexington Medical Center
West Columbia, SC
06.2015 - 09.2024
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
- Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
- Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Oversaw accounting, budgeting, and financial reporting.
Operations Coordinator
Palmetto Health USC Medical Group
Columbia, SC
05.2004 - 05.2015
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
Real Estate Broker
Vonz Properties
Columbia, SC
12.1992 - 05.2004
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Expanded clientele base with exceptional service delivery, resulting in numerous positive reviews and recommendations from satisfied customers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
Skills
- HIPAA compliance
- Operations management
- Scheduling coordination
- Patient relations
- Revenue cycle management
- Medical billing
- Human resources management
- Healthcare information systems
- Credentialing management
- Electronic health records
- Employee performance
- Policy and procedure development
Timeline
Practice Administrator
Lexington Medical Center
06.2015 - 09.2024
Operations Coordinator
Palmetto Health USC Medical Group
05.2004 - 05.2015
Real Estate Broker
Vonz Properties
12.1992 - 05.2004