Catherine Ross
Breaux Bridge,LA
Summary
Dynamic customer-service leader skilled in guiding staff, resolving issues, and maintaining smooth daily operations, backed by a detail-oriented clinical background and a genuine dedication to helping patients navigate the medical benefits of cannabis.”
Overview
24
24
years of professional experience
Work History
Lead Bartender/Server
CTUSA
Cecilia, LA
05.2020 - Current
- Managed customer interactions effectively, ensuring high-quality service delivery to a substantial number of daily patrons.
- Utilized POS systems to accurately process orders, divide bills, and compute final totals for customer transactions.
- Instructed new employees on essential restaurant procedures and plating techniques to enhance service quality and efficiency.
- Managed customer satisfaction by addressing complaints with kitchen staff and overseeing the service of replacement items.
- Demonstrated professionalism and politeness in interactions with patrons, encouraging inquiries and promoting order placements.
- Reviewed and documented meal costs and taxes on checks to ensure precise billing for patrons.
- Conducted prompt follow-ups with customers to gauge meal satisfaction and initiated necessary improvements.
- Supervised daily bar operations, ensuring exceptional service and adherence to health standards.
Special Needs Caregiver(Autism)
Family Members
Breaux Bridge, LA
11.2009 - 05.2020
- Cultivated strong relationships to establish a safe and trusting environment for care.
- Implemented positive reinforcement strategies to redirect poor behavior.
- Facilitated client engagement through age-appropriate activities and interactive games.
- Cultivated professional relationships with clients through empathetic support and thorough guidance in daily operations.
- Facilitated language development by implementing reading and storytelling activities.
- Facilitated client transportation to scheduled activities.
- Maintained comprehensive records of daily observations, activities, meals served, and medications administered.
- Facilitated children's emotional and social development by promoting empathy and positive self-image.
Dental Assistant
Dr. Carl Breaux
Lafayette, LA
03.2007 - 09.2009
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on treatment procedures and post-procedure home care.
- Explained dental services and payment plans to help patients make informed decisions.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Documented patient records with procedures performed and added notes taken to charts.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Oral Surgery Assistant
Dr. Kimberly Meng
New Orleans, LA
01.2004 - 02.2007
- Welcomed patients upon arrival, led to surgical area and managed procedure preparations.
- Took part in surgical procedures by assisting oral surgeon.
- Soothed anxious patients by effectively listening and demonstrating concern for individual fears.
- Assisted dentist with completing procedures.
- Updated patient records with new data and treatment information.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Exposed diagnostic dental x-rays to analyze teeth condition.
- Gathered and documented patient medical and dental histories and vital signs.
Dental Assistant
Dr. Mark Milam
Lafayette, LA
05.2002 - 01.2004
- Educated patients on treatment procedures and post-procedure home care.
- Explained dental services and payment plans to help patients make informed decisions.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Documented patient records with procedures performed and added notes taken to charts.
Education
GED -
Lafayette High School
Lafayette, LA05.1992
Skills
- Attention to Detail
- Professional and Courteous
- Customer Service
- Problem Anticipation
- Friendly Voice
- PC Proficient
- Meticulous Attention to Detail
- Multi-Line Telephone Systems
- Multitasking and Time Management
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Lead Bartender/Server
CTUSA
05.2020 - Current
Special Needs Caregiver(Autism)
Family Members
11.2009 - 05.2020
Dental Assistant
Dr. Carl Breaux
03.2007 - 09.2009
Oral Surgery Assistant
Dr. Kimberly Meng
01.2004 - 02.2007
Dental Assistant
Dr. Mark Milam
05.2002 - 01.2004
GED -
Lafayette High School