Hi, I’m
Catherine Shaw
Florence
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
I have worked in several different positions interacting with the general public with an emphasis on being personable, approachable and communicative. I believe that many of my skills are transferable to the field of Early Learning Education and I am seeking positions in this area to assist me in completing my degree. I am pursuing an Associate's Degree in Early Childhood Education currently and I'm expected to graduate in 2025.
Overview
3
years of professional experience
Work History
Schermerhorn Seafood
Waitress/Hostess
08.2023 - Current
Job overview
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Self Employed
Home Health Aide
08.2021 - Current
Job overview
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Self Employed
Private Dog Sitter
04.2021 - Current
Job overview
- Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
- Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owners.
- Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
- Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
Education
Northampton High SchoolNorthampton, MA
High School Diploma
06.2021
University Overview
- Honor Roll 2020 and 2021
- 3.4 GPA
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Safe Food Handling
- Handling Complaints
- Care Plan Management
- Mobility support
- Behavioral support
- Senior Dog Care
Hobbies
I enjoy visual arts, outdoor work, and I participate in private early childhood caregiving for friends and family.
I use these skills to help educate and enrich both my own learning as well as the learning of others. Furthermore, I'm hoping to utilize these skills to pursue a degree specializing in Art Therapy in the coming years.
Timeline
Waitress/Hostess
Schermerhorn Seafood
08.2023 - Current
Home Health Aide
Self Employed
08.2021 - Current
Private Dog Sitter
Self Employed
04.2021 - Current
Northampton High School
High School Diploma
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