Catherine Sprague
Massapequa,New York
Summary
Accomplished Regional Director of Operations at Orlin and Cohen Orthopedics, adept in strategic planning and execution, significantly enhancing operational efficiency across multiple locations. Leveraged data-driven decision-making and workforce planning to drive organizational growth, demonstrating exceptional teamwork and problem-solving skills. Achieved notable productivity increases, underscoring a commitment to quality and performance.
Overview
17
17
years of professional experience
Work History
Regional Director of Operations
Orlin and Cohen Orthopedics
2023.12 - Current
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Provide regular updates on regional performance to senior leadership.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Assisted in recruiting, hiring and training of team members.
Regional Manager Operations
Orlin and Cohen Orthopedics
2016.09 - 2023.12
- Established and maintained operational standards for 4 locations.
- Supervised various locations, enforcing high-quality standards of operation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Practice Manager
Orlin and Cohen Orthopedics
2007.04 - 2017.02
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Education
LPN - Nursing
VEEB
Uniondale, NY06.2009
Skills
- Operational Efficiency
- Data-driven decision-making
- Workforce Planning
- Strategic planning and execution
Timeline
Regional Director of Operations
Orlin and Cohen Orthopedics
2023.12 - Current
Regional Manager Operations
Orlin and Cohen Orthopedics
2016.09 - 2023.12
Practice Manager
Orlin and Cohen Orthopedics
2007.04 - 2017.02
LPN - Nursing
VEEB
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