Catherine Taylor
lyles,Tennessee
Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
11
11
years of professional experience
Work History
Server
Ruby Tuesday
Dickson, 37056, TN
02.2015 - Current
- Described product to customers and accurately explained details and care of merchandise.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with food selection, inquiries and order customization requests.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Operated a POS system to itemize and complete an average of 15 customer purchases.
- Replenished supplies, bags and other materials at each cash wrap.
Front desk clerk/night audit
Mega Inn And Suites
Dickson, TN
10.2013 - 02.2014
- Answered an average of 8 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientèle.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Served as the main liaison between customers, management and sales team.
- Processed 2 daily invoices and billed renewed invoices to clients.
- Directed calls to appropriate individuals and departments.
Education
High School Diploma - undefined
Lewis County High School
Hohenwald, TN2009
Skills
- Exceptional communication skills
- Quick learner
- Credit card processing
- Proficient in cash management
Timeline
Server
Ruby Tuesday
02.2015 - Current
Front desk clerk/night audit
Mega Inn And Suites
10.2013 - 02.2014
High School Diploma - undefined
Lewis County High School