Catherine Wilson
Roseville,CA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Excelled in upselling, consistently surpassing sales targets by 15%. Proficient in cash handling and safe food handling, ensuring quality control and guest satisfaction. Adept at fostering positive dining experiences through effective guest engagement and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
10.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Computer And Information Sciences
Mendocino Jr College
Ukiah, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Menu memorization
- Sales techniques
- Order accuracy
- Quality control
- Suggestive selling
Certification
- License - RBS from ABC
- Food Handlers Certificate
Timeline
Server
Texas Roadhouse
10.2020 - Current
Computer And Information Sciences
Mendocino Jr College
Similar Profiles
Jericho VillegasJericho Villegas
Food Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra RiyadhFood Server/Bartender at Texas Roadhouse Lemall/Texas Roadhouse Sidra Riyadh
Nathan BaheNathan Bahe
Server Trainer at Texas Roadhouse RestaurantServer Trainer at Texas Roadhouse Restaurant
Kimberly LlamasKimberly Llamas
Line Cook Trainer at Texas RoadhouseLine Cook Trainer at Texas Roadhouse
Jamorius BlissJamorius Bliss
Host/Restaurant Busser at Texas RoadhouseHost/Restaurant Busser at Texas Roadhouse
Toni HoweToni Howe
Customer Service Representative at Horace Mann InsuranceCustomer Service Representative at Horace Mann Insurance