Catherine YAMEOGO
HOUSTON
Summary
Dedicated professional with expertise in patient care and customer support. Proven ability in complaint resolution and medication administration, ensuring high levels of customer satisfaction and comprehensive care.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ESS NATIONWIDE SECURITY
Houston
03.2022 - Current
- Assisted customers with inquiries and service requests efficiently.
- Maintained daily records of customer interactions and transactions to support service quality.
- Resolved complaints by promptly coordinating with relevant departments to enhance customer experience.
- Conducted follow-ups with customers to ensure satisfaction and foster long-term relationships.
Caregiver
Gloire Service LLC
Newark
06.2019 - 02.2022
- Supported clients in daily living activities and personal care routines to promote independence and comfort.
- Delivered companionship and emotional support, fostering positive mental health and well-being for clients.
- Collaborated with healthcare professionals to implement and monitor comprehensive care plans for clients.
- Administered medications according to prescribed schedules and protocols.
- Maintained a clean and safe environment for clients through regular housekeeping tasks.
Education
High School Diploma -
University of Ouagadougou
Burkina Faso Ouagadougou07-2017
Skills
- Customer support
- Issue management
- Product knowledge
- Client engagement
- Relationship building
- Data entry
Languages
English
Professional
French
Full Professional
Timeline
Customer Service Representative
ESS NATIONWIDE SECURITY
03.2022 - Current
Caregiver
Gloire Service LLC
06.2019 - 02.2022
High School Diploma -
University of Ouagadougou