Catherine Zabinski
La Crosse
Summary
As a professional with a diverse background in customer service, banking, and the arts, I offer a unique combination of skills. My attention to detail, technical proficiency, and strong communication abilities make me a valuable asset in any role. I am driven by my passion for creativity and a desire for excellence. I am eager to take on new challenges and grow professionally.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
TOUCH OF CLASS
La Crosse
08.2023 - Current
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Processed returns/exchanges efficiently according to company policies
- Served as a brand ambassador by embodying the company's values and promoting its image
- Maintained cleanliness and organization of assigned areas within the store
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
Volunteer
Pump House Regional Arts Center
La Crosse
09.2021 - Current
- Processed payments accurately and efficiently with POS system.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Maintained database by entering new and updated customer and account information.
- Reviewed, corrected or deleted data, verifying customer and account information.
Phlebotomy Technician
BIOLIFE PLASMA SERVICES
Onalaska
04.2022 - 11.2022
- Followed strict protocols and safety measures to ensure accurate sample collection and minimize the risk of contamination or infection
- Properly labeled, documented, and stored collected specimens for laboratory testing
- Adhered to HIPAA regulations regarding patient privacy and confidentiality at all times
- Utilized knowledge of different types of tubes, additives, anticoagulants, etc., for appropriate specimen collection based on test requirements
- Managed multiple tasks simultaneously while prioritizing urgent requests appropriately
Customer Service Representative
SITARA SALON AND SPA
Onalaska
10.2021 - 06.2022
- Answered calls and responded to customer inquiries
- Scheduled appointments and managed client information
- Provided recommendations for services and products
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Built rapport with customers through active listening, empathy, and personalized interactions
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
Education
BS - Psychology
University of Wisconsin
La Crosse, WI05.2020
Skills
- Hospitality
- Team collaboration
- Organization
- Customer service
- Retail sales
- Administrative experience
- Communication skills
- Product knowledge
- Attention to detail
- Microsoft Office
- Cash handling
- Inventory management
Certification
- Wisconsin Alcohol Server and Seller Certification
- Drivers License
Timeline
Retail Sales Associate
TOUCH OF CLASS
08.2023 - Current
Phlebotomy Technician
BIOLIFE PLASMA SERVICES
04.2022 - 11.2022
Customer Service Representative
SITARA SALON AND SPA
10.2021 - 06.2022
Volunteer
Pump House Regional Arts Center
09.2021 - Current
BS - Psychology
University of Wisconsin