Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Catherine Zabinski

La Crosse

Summary

As a professional with a diverse background in customer service, banking, and the arts, I offer a unique combination of skills. My attention to detail, technical proficiency, and strong communication abilities make me a valuable asset in any role. I am driven by my passion for creativity and a desire for excellence. I am eager to take on new challenges and grow professionally.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

TOUCH OF CLASS
La Crosse
08.2023 - Current
  • Provided exceptional customer service, ensuring a positive shopping experience for all customers
  • Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
  • Processed returns/exchanges efficiently according to company policies
  • Served as a brand ambassador by embodying the company's values and promoting its image
  • Maintained cleanliness and organization of assigned areas within the store
  • Proactively approached customers on the shop floor, offering assistance and personalized recommendations

Volunteer

Pump House Regional Arts Center
La Crosse
09.2021 - Current
  • Processed payments accurately and efficiently with POS system.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Maintained database by entering new and updated customer and account information.
  • Reviewed, corrected or deleted data, verifying customer and account information.

Phlebotomy Technician

BIOLIFE PLASMA SERVICES
Onalaska
04.2022 - 11.2022
  • Followed strict protocols and safety measures to ensure accurate sample collection and minimize the risk of contamination or infection
  • Properly labeled, documented, and stored collected specimens for laboratory testing
  • Adhered to HIPAA regulations regarding patient privacy and confidentiality at all times
  • Utilized knowledge of different types of tubes, additives, anticoagulants, etc., for appropriate specimen collection based on test requirements
  • Managed multiple tasks simultaneously while prioritizing urgent requests appropriately

Customer Service Representative

SITARA SALON AND SPA
Onalaska
10.2021 - 06.2022
  • Answered calls and responded to customer inquiries
  • Scheduled appointments and managed client information
  • Provided recommendations for services and products
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Built rapport with customers through active listening, empathy, and personalized interactions
  • Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process

Education

BS - Psychology

University of Wisconsin
La Crosse, WI
05.2020

Skills

  • Hospitality
  • Team collaboration
  • Organization
  • Customer service
  • Retail sales
  • Administrative experience
  • Communication skills
  • Product knowledge
  • Attention to detail
  • Microsoft Office
  • Cash handling
  • Inventory management

Certification

  • Wisconsin Alcohol Server and Seller Certification
  • Drivers License

Timeline

Retail Sales Associate

TOUCH OF CLASS
08.2023 - Current

Phlebotomy Technician

BIOLIFE PLASMA SERVICES
04.2022 - 11.2022

Customer Service Representative

SITARA SALON AND SPA
10.2021 - 06.2022

Volunteer

Pump House Regional Arts Center
09.2021 - Current

BS - Psychology

University of Wisconsin
Catherine Zabinski