Catherine V. Moses
New Bern,NC
Summary
Accommodating Patient Care Representative proficient in working to ensure the best interests of health care provider's clients are being met. Adept at scheduling appointments, reducing financial risks, and recognizing the urgency of patients' complaints. Excellent customer service skills to remain professional and collected in tense situations.
Overview
13
13
years of professional experience
Work History
Patient Care Representative
CarolinaEast Health System
New Bern , NC
10.2016 - Current
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Provided administrative support for patient care staff.
- Received and routed care team messages and documents to appropriate staff.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Obtained patient address, insurance information, contact information and medical history.
- Scheduled evaluations and procedures for patients.
- Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
- Prepared documents required for filing claims with insurance carriers in order to obtain reimbursement for services rendered.
- Assisted with scheduling of diagnostic tests such as X-rays, CT scans or MRIs.
- Processed payments from patients using cash registers or computer software programs.
Cardiopulmonary Office Assistant
CarolinaEast Health System
New Bern, NC
08.2014 - 10.2016
- Assisted with special projects as assigned by supervisor.
- Greeted customers and provided assistance with inquiries.
- Scheduled appointments for clients and staff members.
- Maintained a clean front office environment including lobby area.
- Created spreadsheets to track customer orders and shipments.
- Performed data entry of patient information into computer systems.
Certified Nursing Assistant
CarolinaEast Health System
New Bern, NC
04.2011 - 08.2014
- Provided emergency life-saving measures as needed for cardiac arrest, respiratory failure and shock victims.
- Educated patients about their treatment plan including medications, diet modifications and follow up appointments.
- Managed inventory levels of supplies ensuring adequate stock was available at all times.
- Participated in continuing education programs to maintain professional competency.
- Provided patient care and monitored vital signs.
- Documented all procedures on patients' charts in accordance with hospital policy.
- Responded quickly to emergencies by utilizing appropriate assessment techniques, triage protocols and stabilization measures.
- Ensured compliance with safety standards during transport of patients from one area to another.
Education
High School Diploma -
Mary E. Phillips High School
Raleigh, NC06-1996
Some College (No Degree) - Nursing Assistant
Wake Technical Community College
Raleigh, NCSkills
- Patient Education
- Patient Relations
- Insurance Practices
- Scheduling appointments
- Process Improvements
- Verbal and written communication
Timeline
Patient Care Representative
CarolinaEast Health System
10.2016 - Current
Cardiopulmonary Office Assistant
CarolinaEast Health System
08.2014 - 10.2016
Certified Nursing Assistant
CarolinaEast Health System
04.2011 - 08.2014
High School Diploma -
Mary E. Phillips High School
Some College (No Degree) - Nursing Assistant
Wake Technical Community College
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