Summary
Overview
Work History
Education
Skills
Timeline
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Cathi Murphy

Cathi Murphy

Room reservations Lead
Henderson,NV

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in dynamic, fast-paced settings.

Overview

16
16
years of professional experience

Work History

Room Reservation Lead

CircusCircus Hotel And Casino
Las Vegas, NV
03.2012 - 09.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Managed over 300-700 customer calls per day, per 12 agents in office , Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Room Reservations Agent

Luxor Las Vegas Hotel And Casino
Las Vegas, NV
06.1997 - 09.2002
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Excellent conversion per calls answered 60 calls 30%
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

High School Diploma -

North Hollywood School
North Hollywood, CA

Associate of Arts -

Los Angeles City College
Los Angeles, CA

Skills

  • Professional Relationships
  • Customer Retention
  • Relationship Establishment
  • Critical Thinking
  • Good with Numbers
  • Employee Coaching and Motivation
  • Managing Multiple Tasks
  • Microsoft Office
  • Delegating Work
  • Scheduling and Coordinating
  • Coaching and Mentoring

Timeline

Room Reservation Lead

CircusCircus Hotel And Casino
03.2012 - 09.2022

Room Reservations Agent

Luxor Las Vegas Hotel And Casino
06.1997 - 09.2002

High School Diploma -

North Hollywood School

Associate of Arts -

Los Angeles City College

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Cathi MurphyRoom reservations Lead