Cathleen Hartman
Blue Springs,Missouri
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Scooter's Coffee
Blue Springs, MO
12.2024 - Current
- Supervised daily store operations, ensuring high standards of customer service and product availability.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily minimizing discrepancies and bank runs.
- Mentored new and current employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Provide training at Launch Parties for new products.
- Uphold company core values.
- Strong leadership skills to include holding everyone to the same standard and fostering a deep sense of teamwork which creates a positive and healthy culture.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Barista
Scooter's Coffee
Blue Springs, MO
08.2024 - Current
- Assist patrons with menu selections and placed orders
- Craft various specialty coffee beverages including cappuccinos, lattes, and blenders
- Handle cash register transactions promptly
- Assist in training new staff and mentoring others
- Cover shifts as requested
- Maintain food safety standards
Candy Maker
Tru Level Investments
Riverside, MO
01.2024 - 06.2024
- Operated and maintained equipment used to make candy including tempering machines, molds, enrobers, cooling tables and wrapping machines.
- Measured ingredients accurately using scales, graduated cylinders, spoons and other tools.
- Maintained routine cleaning schedules.
- Followed proper disposal procedures to meet legal standards
- Met proper PPE standards
Line Cook
John Knox Meadows
Lee's Summit, MO
08.2023 - 10.2023
- Consistently prepared food items following recipes and portioning guidelines
- Ensured hygienic standards in all kitchen-related tasks
- Stocked and restocked kitchen supplies as needed.
- Prepared scratch made food items.
- Experience in fine dining and banquet events
Hostess
Old Chicago
Independence, MO
02.2021 - 06.2022
- Greeted guests warmly upon arrival, seating them promptly.
- Efficiently used POS system to take to-go orders and process payment transactions.
- Systemically seated customers according to server's section availability.
- Expedited packing of to-go orders.
Education
Some College (No Degree) -
UCM
Esthetics
House of Heavilin
02-2022
Associate of Arts - Liberal Arts
MCC
05-2019
High School Diploma -
Blue Springs High School
05-2017
Culinary Arts
JCC
Skills
- Customer service and relations
- Up-selling
- Cash handling
- Menu memorization
- POS systems
- Sense of urgency
- Hospitality and accommodation
- Friendly and outgoing
- Solid problem solver
- Team player
- Quick learner
- Good communication skills
Education and Training
other,other,other,other,other
Timeline
Assistant Store Manager
Scooter's Coffee
12.2024 - Current
Barista
Scooter's Coffee
08.2024 - Current
Candy Maker
Tru Level Investments
01.2024 - 06.2024
Line Cook
John Knox Meadows
08.2023 - 10.2023
Hostess
Old Chicago
02.2021 - 06.2022
Esthetics
House of Heavilin
Associate of Arts - Liberal Arts
MCC
High School Diploma -
Blue Springs High School
Culinary Arts
JCC
Some College (No Degree) -
UCM