Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cathleen Miramontes

Glendale,AZ

Summary

I have 3 years of restaurant experience, 2 of that being a bartender at Texas Roadhouse. I have raised our locations overall market score by 98 percent, making our store in the top 100 out of 400 stores in our market. I am looking to gain more experience in an actual bar setting, rather than a restaurant bar setting.

Overview

4
4
years of professional experience

Work History

Corporate Trainer

Texas Roadhouse Steakhouse
10.2022 - Current
  • Coordinated with corporate leadership to identify training and development opportunities to improve and optimize performance.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Prepared educational materials such as module summaries, videos and informational packets.
  • Created training programs and instructional materials to further educate personnel.
  • Collected information about company objectives and employee deficiencies in order to assess training needs.
  • Created monitoring strategies to verify implementation of practices introduced in training.

Bartender

Texas Roadhouse Steakhouse
11.2021 - Current
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Kept bar presentable and well-stocked to meet customer needs.

Dispatcher

Amazon
03.2020 - Current
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Education

Bachelor of Arts - Government

Grand Canyon University
Phoenix, AZ
05.2020

Skills

  • Training Assessment
  • Course Design
  • Performance Monitoring
  • New Employee Training

Languages

Spanish
Limited Working

Timeline

Corporate Trainer

Texas Roadhouse Steakhouse
10.2022 - Current

Bartender

Texas Roadhouse Steakhouse
11.2021 - Current

Dispatcher

Amazon
03.2020 - Current

Bachelor of Arts - Government

Grand Canyon University

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Cathleen Miramontes