Cathryn Daman
San Antonio,TX
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Rise Recovery
San Antonio, TX
12.2024 - Current
- Executed comprehensive executive assistance with tasks such as scheduling, managing calendars, organizing travel plans, and coordinating meetings.
- Gathered data to support collaborative initiatives.
- Provides administrative support for Rise Recovery event planning.
- Drafted and refined standard operating procedures for enhanced efficiency.
- Assisted with managing room reservations while ensuring accurate data collection for operational communication.
- Coordinate administrative duties related to facilities management, including maintenance requests, vendor relations, and workspace allocations.
- Coordinated and facilitated volunteer intake interviews for Rise Recovery Volunteer program.
- Assessed security camera footage upon leadership's request.
- Support the Operations Manager in the removal of confiscated items on the property, and complete the data reporting for the confiscation, as needed.
- Adhered to strict data protection protocols for secure processing of confidential organizational materials.
- Scheduled Rise Recovery representatives for educational topic presentations by collaborating with program leaders.
- Managed inventory for tabling events, ensured setup included marking materials, and utilized Salesforce for data entry.
Administrative and Quality Assurance Coordinator
Rise Recovery
San Antonio, TX
10.2023 - 12.2024
- Delivered top-tier support to employees, clients, and prospects.
- Streamlined data entry processes for program teams using Salesforce and CMBHS.
- Recorded attendance details for all group meetings.
- Ensured accurate documentation of all assessments conducted with participants.
- Supported development and execution of an internal audit framework for Program Services.
- Supported during audits and periods of financial reviews.
- Converted participant records into a structured digital format.
- Supported scheduling for Chief Executive Officer and Director of Program Services.
- Recorded agenda and action items during Program Leader Meetings.
- Contributed to strategic meetings with contractual partners and funding entities when necessary.
- Facilitated preparation and organization of Board of Trustee materials for seamless operations.
- Managed various development tasks as needed.
- Review and approval of digital marketing materials to meet organizational standards, as needed.
Data Entry and Quality Assurance Clerk
Rise Recovery
San Antonio, Texas
08.2023 - 10.2023
- Provide high-level service to staff, clients, and potential clients.
- Complete new participant data entry for all program teams into Salesforce and CMBHS to ensure consistency with the data in the database.
- Complete data entry for all group meeting attendances.
- Assist in creating and implementing an internal audit process for Program Services.
- Participate and provide support during any funder, contract reporting period, and/or audit.
- Scan all existing participant files, and create a digital system for the storage of records.
- Assist with calendar management for the Director of Program Services and the CEO as needed.
- Documentation of all agenda items and action items in Program Leader Meetings.
- Participate in contract, funder, or other stakeholder meetings as needed.
- Donor data entry and letter writing, as needed.
- Responsible for providing morning front desk coverage, which includes greeting and welcoming guests, answering phones, and routing calls to the appropriate person and/or department.
- Provide general administrative and clerical support.
- Provide support for the Operations and Finance Department as needed.
- Complete research tasks as assigned.
- Other duties and projects, as assigned.
RSPS/MHPS
Rise Recovery
San Antonio, Texas
06.2022 - 06.2023
- Worked in the Youth Group (APG) with youth who are struggling with substance use disorder, as well as mental health challenges.
- Facilitated peer support sessions focused on guiding recovery efforts.
- Created supportive atmospheres through one-on-one engagement, prioritizing emotional safety for youths and students.
- Updated and maintained all participant data, including follow-up assessments.
- Empowered individuals to sustain progress and minimize relapse risk through peer support.
- Engaged with at-risk youth through one-on-one mentorship focused on overcoming personal and academic barriers.
- Facilitated group and individual sessions to address challenges related to addiction and emotional well-being among youth in HISD schools.
- Uphold privacy standards consistently.
- Supported individuals in outlining objectives, formulating plans for personal growth, and implementing steps toward self-directed living.
Sales Associate
JCPenney
San Antonio, Texas
07.2021 - 05.2022
- I worked as a cashier/sales associate, providing quality customer service, meeting, and exceeding credit goals and online orders.
- Facilitated the onboarding process for newcomer staff.
- Provided information on JCPenney credit card benefits, application process and rewards system.
- Handled customer calls with care and importance.
- Processed payments using debit, credit, check, and cash methods.
- Oversaw cash flow processes.
- Initiate daily start-up procedures for cash registers.
- Managed fulfillment of customer purchases via online platforms.
- Identified and procured out-of-stock items from alternative locations.
- Handled various custom orders efficiently.
- Organized and recovered store items.
- Assisted with upkeep and organization of dressing room areas.
- Managed stock room operations.
Education
Associate of Arts - Social Work
San Antonio College
San Antonio, TXSkills
- Calendars management
- Microsoft Excel
- Filing
- Operation recommendations
- Meeting coordination
- Document management
- Schedule management
- Attention to detail
- Proficient in MS Office
- Time management
- Data entry
- Project Support
- Inbound phone call handling
- Documentation and recordkeeping
- Office administration
Certification
- Recovery Support Peer Specialist
- Mental Health Peer Specialist
Timeline
Administrative Coordinator
Rise Recovery
12.2024 - Current
Administrative and Quality Assurance Coordinator
Rise Recovery
10.2023 - 12.2024
Data Entry and Quality Assurance Clerk
Rise Recovery
08.2023 - 10.2023
RSPS/MHPS
Rise Recovery
06.2022 - 06.2023
Sales Associate
JCPenney
07.2021 - 05.2022
Associate of Arts - Social Work
San Antonio College