Cathy Avilez Wright
Radiant Medical Group
Hesperia,CA
20
years of professional experience
Dedicated medical scheduling professional with a background in compassionate patient care and administrative support. Experienced in managing multiple schedules and enhancing communication among healthcare teams, ready to contribute to improved patient outcomes and clinic efficiency.
Work History
Medical Scheduler
2 Years 4 Months- Coordinated patient appointments using advanced scheduling software to optimize clinic efficiency.
- Streamlined the appointment confirmation process, enhancing patient adherence to scheduled visits.
- Managed incoming calls, providing accurate information and ensuring seamless communication between patients and medical staff.
- Assisted in training new staff on scheduling protocols and software functionalities for improved team performance.
- Monitored daily schedules to minimize appointment overlaps and maximize physician availability for patient care.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Managed multiple schedules and prioritized tasks to meet demands of a fast-paced work environment.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
Elderly Caregiver
4 Years 10 Months- Developed personalized care plans in collaboration with families and healthcare professionals.
- Monitored health and safety needs, ensuring a secure environment for elderly clients.
- Provided compassionate assistance with daily living activities, enhancing clients' quality of life.
- Assessed client progress regularly, adjusting care strategies to meet evolving needs.
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Medical Billing and Collections Specialist
1 Year 8 Months- Conducted follow-up on outstanding accounts, enhancing collection rates and reducing aging balances.
- Processed medical claims accurately, ensuring timely submission to insurance providers.
- Analyzed billing discrepancies, resolving issues to maintain compliance with healthcare regulations.
- Reduced claim denials by diligently reviewing patient records for correct coding and billing information.
- Compiled and tracked outstanding balances owed to medical facilities.
- Facilitated effective communication between healthcare providers, patients, and insurance companies to resolve billing disputes promptly.
- Promoted a positive work environment by consistently demonstrating professionalism, mutual respect, and cooperation with fellow team members.
- Assisted in maintaining a high-quality database of patient information by accurately entering demographic and insurance details into the system.
Medical Case Coordintor
11 Years 1 Month- Developed treatment plans in collaboration with healthcare professionals and clients.
- Coordinated case management processes to ensure timely delivery of services and resources.
- Facilitated communication between clients, providers, and insurance companies to resolve issues efficiently.
- Monitored client progress and adjusted care strategies based on individual needs and outcomes.
- Trained new staff on case management protocols and best practices to ensure consistency in service delivery.
- Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Established trust with clients through empathetic listening and respectful engagement, fostering positive working relationships.
- Ensured timely case closures by diligently monitoring progress, addressing barriers, and adapting plans as needed.
- Managed complex cases with sensitivity, navigating challenges with professionalism and empathy.
- Trained new case coordinators, sharing best practices and enhancing team capabilities.
- Provided leadership, guidance and support to staff members.
- Supervised multiple offices to ensure schedules were full and medical charts, referrals and any recommendations were completed in an appropriate time.
Education
High School Diploma
Skills
Appointment coordination
Reception oversight
HIPAA compliance
Strong organization
Compassionate Patient Care
Team Player and able to work independently
De-escalated high-stress situations with agitated patients by practicing active listening and maintaining a calm
empathetic demeanor
Resolved patient complaints and disputes efficiently
turning negative experiences into positive outcomes
Timeline
Medical Scheduler
Radiant Medical Group
03.2024 - 07.2026Read More
Elderly Caregiver
IHSS, Lydia Marquez
06.2019 - 04.2024Read More
Medical Billing and Collections Specialist
Health Link Management
09.2017 - 05.2019Read More
Medical Case Coordintor
Allied Injury Management
09.2006 - 10.2017Read More
Citrus High School
High School Diploma
Read More