Cathy Bruno
Pittsburgh,PA
Summary
Dynamic Area Manager with a proven track record in streamlining operations and enhancing workflow efficiency. Skilled in team development and customer service, consistently achieving performance goals across multiple locations.
Overview
14
14
years of professional experience
Work History
Manager
Mission Coffee & Tea
Harvest Church Kittanning
08.2023 - 12.2025
- Oversaw daily operations, seven days a week, to ensure high-quality customer service and product consistency.
- Trained and mentored team members to enhance skills and improve performance.
- Implemented inventory management systems to optimize stock levels and reduce waste by 22% in first three months.
- Developed staff schedules to align workforce availability with peak business hours.
- Analyzed sales trends to identify opportunities for menu improvements and promotions.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Custodial Lead
Harvest Church
Kittanning, Indiana, Natrona Heights, Petrolia Val
07.2021 - 11.2023
- Developed weekly, monthly and quarterly cleaning schedules to optimize workflow and resource allocation.
- Supervised custodial staff at four area campuses to ensure high standards of cleanliness and safety.
- Trained new team members on equipment usage and safety protocols.
- Conducted regular monthly inspections to maintain facility standards and identify areas for improvement.
- Collaborated weekly with church and ministry leaders to address specific custodial needs and enhance service delivery.
- Fostered a positive team environment through mentorship and performance feedback initiatives.
- Responded quickly to emergency situations such as water leaks or spills, arranging immediate cleanup efforts while minimizing potential damage.
- Assisted in budget preparation activities, tracking expenditures against forecasts and identifying areas for potential cost savings.
Manager
Big Shot Bob's House of Wings
Slippery Rock, Butler
11.2019 - 07.2021
- Oversaw daily operations to ensure efficient workflow and quality service delivery
- Trained and mentored staff of 15 on best practices in customer service and product knowledge
- Implemented inventory management systems to optimize stock levels and reduce waste
- Developed staff schedules to align with peak business hours, enhancing productivity
- Analyzed sales data daily to identify trends and inform strategic decisions for product offerings
Area Manager
Metro Consultants
Pittsburgh, Monroeville, Wheeling
07.2011 - 07.2017
- Streamlined operational workflows to enhance efficiency across eight area locations.
- Mentored 30-45 team members to foster skill development and improve overall performance.
- Oversaw monthly inventory management systems for accurate stock levels and timely replenishment.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular yearly performance evaluations to identify areas for improvement and develop action plans for growth.
- Assessed daily, weekly and monthly reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
- Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
- Oversaw budget planning, strategy development, community outreach for organization.
- Analyzed market trends to inform strategic planning and resource allocation.
- Implemented process improvements to reduce operational costs and increase productivity.
Education
Some College (No Degree) - Psychology
Point Park College
PittsburghSkills
- Staff management
- Operations management
- Relationship building and management
- Team development
- Goals and performance
- Staff training and development
- Customer service
- Operations oversight
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Financial management
Timeline
Manager
Mission Coffee & Tea
08.2023 - 12.2025
Custodial Lead
Harvest Church
07.2021 - 11.2023
Manager
Big Shot Bob's House of Wings
11.2019 - 07.2021
Area Manager
Metro Consultants
07.2011 - 07.2017
Some College (No Degree) - Psychology
Point Park College