Cathy Guay
Missoula,MT
Summary
Passionate, dedicated, and self-motivated professional with a strong desire to secure a rewarding position in Healthcare Administration. Currently have a Bachelor of Science in Health Administration and possess years of diverse experience working in fast-paced environments and communicating effectively with a wide range of patients, providers, and other key partners in the healthcare community. Consistently recognized for outstanding contributions and commended for organization, efficiency, priority management, and communication skills. Computer savvy and familiar with many modern systems, software applications, and office technologies.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Patient Services Registrar Emergency Department
Providence Health & Services
Missoula, MT
05.2023 - Current
- Responsible for securing appropriate patient account reimbursement by obtaining complex demographics, insurance, and medical information; ensuring this was documented timely and accurately
- Part of Trauma Team
- Epic EMR.
Clinical Certified Pharmacy Technician
Partners Solutions
Missoula, MT
03.2022 - Current
- Compound IV medications, TPN, and Chemotherapies by aseptic technique for home infusion
- Ensure that IV and Chemo rooms are maintained by USP 797 and 800 guidelines.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
Supervisor Billing Analyst
Consumer Direct Care Network
Missoula, MT
12.2020 - 03.2022
- Responsible for all duties required to complete billing processes for a team of Billing Analysts
- Maintain compliance with all company requirements, policies, standards, and procedures
- Ensures the Billing Team has all the tools and training to succeed in their duties
- Maintain positive communication with the Team, Provider Representatives, and other Leadership.
- Conducted monthly pre-billing reviews and data quality analysis to verify the complete accuracy of invoices delivered to customers and providers
- Partnered with the billing analyst department to investigate and remedy any gross margin trend issues
Health Administration Intern
Big Sky Credentialing
Missoula, MT
09.2020 - 11.2020
- Assisted in credentialing process for providers, payer enrolment, and peer review
- Conducted primary source verification in accordance with CMS, NCQU, CAMH, HEAP, DNV, and AAAHC standards
- Verified all primary verifications online, including EPLS, OIG, NPI, NPDB, DEA, State Licenses, CDS, and ECFMG.
Operations Manager
Home Health & Hospice of Montana
Missoula, MT
01.2020 - 04.2020
- Managed daily operations of the agency
- Ensured organizational compliance and accreditation requirements were in place
- Assisted in conflict and complaint management and resolution.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Led hiring, onboarding, and training of new hires to fulfill business requirements
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Clinical Certified Pharmacy Technician
Partners Solutions
Missoula, MT
08.2010 - 01.2019
- Compounded IV medications, TPN, and Chemotherapies in accordance with aseptic technique for home infusion
- Ensured that IV and Chemo rooms were maintained in accordance with USP 797 and 800 guidelines
- Ordered, tracked, and maintained medication and infusion supplies inventory control
- CPR+ Software knowledge.
Certified Pharmacy Technician
Garden City Pharmacy Inc · Full-time
Missoula, MT
10.2006 - 01.2008
- Non-sterile compounding mixing
- Retrieved voicemails to better assist customers
- Filled and processed prescriptions to ensure prompt and efficient patient care Efficiently processed cash register transactions for new and refilled prescription orders
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service
- Quality researched customer health insurance plans to provide prescription authorization and efficient patient care
- Verified prescriptions by contacting physicians' office
Certified Pharmacy Technician
Palmer's Drug Co · Part-time
Missoula, MT
12.1994 - 03.2006
- Bubble Pack and Docu-Dose medication packaging
- Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems
- Researched customer health insurance plans to provide prescription authorization and efficient patient care refilled medications
- Offered insight into over-the-counter products and verified insurance benefits
Certified Pharmacy Technician
Ken's Pharmacy · Full-time
Wenatchee, WA
01.1994 - 11.1994
- Level A Pharmacy Technician in a retail environment, responsible for prescription filling, making labels, ordering and inventory control, customer service, assist pharmacist in day-to-day operations of the pharmacy.
Certified Pharmacy Technician
CRISTA Ministries · Full-time
Seattle, WA
07.1992 - 12.1993
- Level A Pharmacy Technician, responsible for prescription refills in a large nursing home and long-term care setting.
Sales Support Specialist
Care Medical Equipment · Full-time
Seattle, WA
08.1990 - 06.1992
- Sales and customer service support, DME medical billing, and research on claim denials. Worked extensively with Medicare, Medicaid, Labor & Industries, and private insurance carriers. Responsible for processing insurance, and patient payments/refunds to the correct accounts. Heavy phone contact with patients and insurance carriers.
Education
Bachelor of Science (BS) Health Administration, Accounting, Business, Management & Long-Term Care -
Montana State University
Billings, MT12.2020
Skills
- Communication
- Leadership
- Critical thinking and problem-solving
- Analytical
- Open-Mindedness
- Learning/Adaptability Skills
- Microsoft Office 365, MS Teams, and advanced Excel Proficient
- Project Management and Task Management
- Telecommunications
- Insurance Research
- Provider Data and Enrollment
- Business Operations Processes
- Vendor and Contract Management
- Database Administration
- Electronic Medical Record Software
- Computer Skills
- Business Intelligence
Certification
- Montana State Pharmacy Board Pharmacy Technician
- Certified Pharmacy Technician (CPhT)
Timeline
Patient Services Registrar Emergency Department
Providence Health & Services
05.2023 - Current
Clinical Certified Pharmacy Technician
Partners Solutions
03.2022 - Current
Supervisor Billing Analyst
Consumer Direct Care Network
12.2020 - 03.2022
Health Administration Intern
Big Sky Credentialing
09.2020 - 11.2020
Operations Manager
Home Health & Hospice of Montana
01.2020 - 04.2020
Clinical Certified Pharmacy Technician
Partners Solutions
08.2010 - 01.2019
Certified Pharmacy Technician
Garden City Pharmacy Inc · Full-time
10.2006 - 01.2008
Certified Pharmacy Technician
Palmer's Drug Co · Part-time
12.1994 - 03.2006
Certified Pharmacy Technician
Ken's Pharmacy · Full-time
01.1994 - 11.1994
Certified Pharmacy Technician
CRISTA Ministries · Full-time
07.1992 - 12.1993
Sales Support Specialist
Care Medical Equipment · Full-time
08.1990 - 06.1992
Bachelor of Science (BS) Health Administration, Accounting, Business, Management & Long-Term Care -
Montana State University
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