Cathy Hance

• Led optical team in providing exceptional patient care and eyewear consultations.
• Educated clients about eyeglass lens options including single vision lenses, bifocals, trifocals or progressive lenses.
• Oversaw fitting processes ensuring proper lens adjustments for comfort and accuracy.
• Trained new staff on product knowledge and customer service techniques.
• Monitored inventory levels for frames and lenses to ensure stock availability. for frames and lenses to meet customer demand.
• Collaborated with marketing for promotional events to enhance brand visibility.

• Conducted comprehensive eye examinations using advanced diagnostic equipment.
• Maintained and calibrated optical instruments for accurate measurements.
• Assisted in crafting and fitting custom eyewear for patients.
• Resolved customer complaints regarding product quality or service issues promptly.
• Completed administrative tasks related to record keeping and documentation.

Assisted physician during exams by scribing and facilitating patient

• Collaborated with eye doctors to determine patient needs and treatment.
• Trained new employees on proper use of equipment and techniques.
• Completed administrative tasks related to record keeping.
• Collaborated with optometrists to develop and implement care plans for patients with chronic eye conditions.
• Tested subcomponents and system-level assemblies.
• Researched task criteria before arriving on worksite and identified opportunities for equipment upgrades at customer facility.
• Interfaced with technologists, product engineers and supervisors on updates and new test procedures, equipment and methods.
• Facilitated fabrication and inspection techniques to perform repairs.
• Implemented solutions to various structural and dynamic requirements for precision instruments.
• Developed critical documentation to support system resource requirements.
• Performed finite element analysis for structural design problems.it
• Conducted comprehensive eye examinations using advanced diagnostic equipment.