Michael Valenti
Ronkonkoma,NY
Summary
Accomplished Lead Optician at Long Island Vision Care, I leveraged optical dispensing expertise and exceptional customer service to enhance satisfaction and sales. Skilled in lens fitting and eyewear adjustment, I developed solutions for unique vision challenges, significantly improving optical care quality. My leadership at Visionworks also drove team excellence and operational success, showcasing professionalism and attention to detail.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Lead Optician
Long Island Vision Care
05.2024 - Current
- Assisted customers in selecting frames that complemented their facial features and personal style preferences, resulting in increased customer satisfaction.
- Assessed customer''s needs through detailed consultations leading them towards suitable options based on their lifestyle and requirements.
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Utilized advanced diagnostic equipment for precise measurements of patients'' eyes, ensuring proper lens fitting and optimal vision correction.
- Inspect glasses for quality and accuracy.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot complex vision issues. Developed customized solutions for patients with unique vision challenges, increasing access to high-quality optical care.
- Execute edging processes for glasses with precision and efficiency.
General Manager /Licensed Dispensing Optician
Visionworks
12.2010 - 05.2024
- Managed a cross functional team of 20 ranging from entry level to supervisors and doctors. Including Hiring, training and development, coaching, counseling and performance management.
- Direct and execute planning and prioritizing of the sales floor to effectively maximize the store's overall sales and profitability.
- manage inventory tracking system to record deliveries, shipments and stock levels. Monitor damaged and defective products to anticipate inventory problems and shortages.
- Identify and effectively resolve any obstacles in the patient / customer experience when needed.
- Effectively execute all broad operational activities to meet the stores financial and customer experience goals.
- led territory training on new point of sale system
- led training for all territory managers on Dayforce, a global HCM software for employee experience
- Developed and programmed spread sheets for daily, monthly and yearly sales goals and percent to plan for the territory .
- Spearheaded a new eye exam process and held training for all territory general managers.
- Developed and enforced a fiscal and payroll calendar for the territory.
- Provided daily support to the territory general managers on all computer/program related issues.
- Perform all optician responsibilities with a primary focus on the sales of eyeglasses, ensuring exceptional customer satisfaction .
General Manager/Licensed Dispensing Optician
Cohens Optical
02.1995 - 12.2010
- Hired , trained, coached, developed and supported associates in their respective roles with excellence to ensure a flawless patient / customer experience.
- Obtained a patient/customers previous record, verify prescription with the examining optometrist.
- Supervised and trained apprentice optician .
- Assisted customers in selecting frames according to style and color, and ensured the frames are coordinated with facial and eye measurements and optical prescriptions .
- Sold, fit and dispensed frames and other accessories through the use of accurate measurements , verification of ordered products and adjustments of various optical products.
- Performed admin duties, including tracking inventory and sales, submitting patient insurance information.
- Prepare work orders and instructions for grinding lenses and fabricating eyeglasses.
- Operated finishing lab. Cut, grind, edge and polish the blanks and mount them to frames.
- Measured bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes using measuring devices .
- Train new contact lens wearers on the Insertion and Removal of contacts.
Education
Associate of Arts - Ophthalmic Dispensing
New York City College of Technology
Brooklyn, NY06-1992
Skills
- Professionalism and ethics
- Lens fitting proficiency
- Eyewear adjustment techniques
- Optical dispensing expertise
- Corrective lens options
- Frame selection assistance
- Optical orders
- Customer service
- Computer skills
- Product upselling
- Eyeglass repair
- Attention to detail
- Contact lens fitting
- Frame fitting
Certification
- State Licensure for Dispensing Opticians - New York
- Certified Master Eyecare Professional - ABO-NCLE Certification.
Timeline
Lead Optician
Long Island Vision Care
05.2024 - Current
General Manager /Licensed Dispensing Optician
Visionworks
12.2010 - 05.2024
General Manager/Licensed Dispensing Optician
Cohens Optical
02.1995 - 12.2010
Associate of Arts - Ophthalmic Dispensing
New York City College of Technology
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