Cathy Laleta-Ballini
Warren,MA
Summary
Seasoned Executive Director of Operations with strong leadership skills known for productivity and efficiency. Skilled in overseeing daily operations, implementing process improvements, and managing cross-functional teams. Excels in communication, problem-solving, and adaptability, ensuring seamless operations with organizational and occupancy growth.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Executive Director of Operations
Mason Wright Senior Living
Springfield, MA
12.2022 - 08.2025
- Led team execution of the not-for-profit organization's mission and vision while ensuring adherence to policies and procedures.
- Oversaw daily operations of traditional, memory care, and independent living communities.
- Managed admissions and sales including tours, lease signings, and move-ins.
Executive Director of Operations
River Mills Assisted Living
Chicopee, MA
06.2018 - 09.2022
- Instrumental in startup operations of a new assisted living community through staffing, occupancy growth, and regulation implementation.
- Developed long-term goals and objectives for sustainable growth and impact.
- Created and monitored budgets, identifying cost-saving opportunities.
Executive Director of Operations
LCB Senior Living
Ashland, MA
01.2017 - 12.2018
- Managed all operations for an 80-unit independent and assisted living community.
- Rebuilt department leadership and improved staffing to reach budgeted occupancy stabilization.
Executive Director of Operations
Benchmark Senior Living
Agawam, MA
01.2011 - 12.2016
- Promoted from Director of Business Administration in 2011.
- Directed operations for a secured assisted living community specializing in Alzheimer’s care.
- Ensured compliance with state regulations and oversaw financial and occupancy performance.
- Led sales and marketing initiatives to increase community visibility and occupancy.
Director of Business Administration
Benchmark Senior Living
Agawam, MA
01.2002 - 12.2011
- Provided HR and financial support including payroll, billing, and monthly reporting.
- Managed A/R, A/P, and assisted with onboarding and benefits administration.
- Collaborated with sales and operations to support move-in processes and compliance.
Education
Bachelor of Science - Business Administration / Marketing
Western New England University
Springfield, MA 09.1993 - 05.1997
Skills
- Operations Management
- Staffing
- Sales Leadership
- Community Relations
- Onboarding
- Performance Management
- HR
- Payroll
- Accounting
- Budgeting
- Financial Reporting
- Strategic Planning
- Process Improvement
- OSHA
- Senior Residential Care
- Marketing
- Sarbanes-Oxley Compliance
Timeline
Executive Director of Operations
Mason Wright Senior Living
12.2022 - 08.2025
Executive Director of Operations
River Mills Assisted Living
06.2018 - 09.2022
Executive Director of Operations
LCB Senior Living
01.2017 - 12.2018
Executive Director of Operations
Benchmark Senior Living
01.2011 - 12.2016
Director of Business Administration
Benchmark Senior Living
01.2002 - 12.2011
Bachelor of Science - Business Administration / Marketing
Western New England University
09.1993 - 05.1997