Cathy O’Shea Strickland
Union City,GA
Summary
Office management professional with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
I write at an expert level in several fields: business administration, office management, property management and am comfortable with public speaking.
Overview
25
25
years of professional experience
Work History
Office Manager/Production Coordinator
Floor Coverings International Southwest Atlanta
05.2024 - 09.2025
- Oversaw budgeting and financial reporting, ensuring accuracy in expense tracking and resource allocation.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained project timelines, ensuring adherence to deadlines and resource allocation.
- Managed inventory control processes, ensuring accurate tracking of materials and supplies for production needs.
- Coordinated scheduling and communication among cross-functional teams to enhance workflow efficiency.
- Streamlined office operations by implementing efficient filing and documentation systems.
Leasing Coordinator/Payables
PMI Georgia
01.2020 - 02.2024
- Coordinated lease agreements and renewals, ensuring compliance with company policies and local regulations.
- Mentored junior staff on leasing procedures and customer service excellence, fostering a collaborative team environment.
- Managed tenant communications, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Streamlined leasing processes by implementing digital tools, enhancing efficiency in application management.
- Developed strong rapport with both current and prospective tenants by consistently providing exceptional customer service.
Credit Manager
Entercom, Inc.
05.2018 - 10.2019
- Process incoming invoices and payments
- Work with clients and sales team to resolve account issues
- Generate invoices and statements weekly
- Manage accounts aging and collections
- Reduced 90 day and 120+ day accounts receivable balances from 22% to 4% within 5 months of hire date
Real Estate Agent
Self-Employed
09.2016 - 04.2019
Assistant Manager
Wesley Apartment Homes
10.2014 - 09.2016
- Assist property manager in processing purchase orders, accounts payable, vendor services and collecting rent for 466 units
- Qualify prospective tenants
- Maintain quality control of property
- Meet monthly leasing goals
Executive Assistant
NCS Healthcare of Kansas Omnicare
05.2011 - 08.2014
- Executive assistant to General Manager
- Compose, organize and maintain correspondence with corporate owner (Omnicare), regional hubs and pharmacy sites within the division
- Created and implemented an organized plan to move the pharmacy to a new building in September of 2011
- Process incoming invoices for payment
- Track unpaid invoices for vendors and resolve payment disputes
- Process incoming payments from facilities and patients on a weekly basis
- Maintain and update spreadsheets detailing the pharmacy’s inventory
- Maintain confidential personnel files and work closely with the divisional Human Resources Department
Practice Manager
M.H.V. Strickland, M.D., P.A. Allergy and Asthma Consultants
07.2000 - 10.2008
- Manager of clerical and medical staff of 7 to 10 employees (hiring/termination decisions, maintain personnel records)
- Maintain administrative records (professional licensure, certifications)
- Analyzed practice workflows to identify areas for improvement, resulting in enhanced service delivery and patient satisfaction.
- Led initiatives to adhere to regulatory compliance standards, ensuring the practice met all necessary healthcare regulations.
- Managed staff performance evaluations and provided mentorship to ensure high-quality patient care.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
Education
Bachelor of Arts Degree - English
Wichita State University
Skills
- Business administration
- Office management
- Office administration
- Staff management
- Customer service
- Expertise in business writing and communication
- Organizational skills
- Scheduling and calendar management
- Travel coordination
- Professional credentialing
Timeline
Office Manager/Production Coordinator
Floor Coverings International Southwest Atlanta
05.2024 - 09.2025
Leasing Coordinator/Payables
PMI Georgia
01.2020 - 02.2024
Credit Manager
Entercom, Inc.
05.2018 - 10.2019
Real Estate Agent
Self-Employed
09.2016 - 04.2019
Assistant Manager
Wesley Apartment Homes
10.2014 - 09.2016
Executive Assistant
NCS Healthcare of Kansas Omnicare
05.2011 - 08.2014
Practice Manager
M.H.V. Strickland, M.D., P.A. Allergy and Asthma Consultants
07.2000 - 10.2008
Bachelor of Arts Degree - English
Wichita State University
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