Cathy Williams
Clayton,NC
Summary
Dynamic customer service professional with a proven track record at Southwest Airlines, excelling in problem-solving and teamwork. Recognized for enhancing customer satisfaction and loyalty through effective communication and a strong understanding of product features. Committed to maintaining high standards of service while managing time efficiently in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Sales Associate
Versona
04.2017 - 07.2017
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor to ensure efficient operations.
- Collaborated with team members to restock merchandise and optimize product displays.
- Processed transactions accurately using point-of-sale system, ensuring seamless checkout experience.
Holiday Sales Associate
Pier One Imports
09.2016 - 12.2016
- Assisted customers in locating products and provided recommendations based on preferences.
- Maintained a clean and organized sales floor to enhance customer shopping experience.
- Operated point-of-sale systems efficiently to process transactions accurately.
- Collaborated with team members to restock merchandise during peak sales periods.
- Greeted, welcomed and offered immediate assistance to store customers.
- Stocked seasonal displays with high-demand items and frequently replenished merchandise.
Data Entry Clerk
Zurn Industries LLC
05.2015 - 08.2015
- Entered and updated data in company databases with high accuracy and attention to detail.
- Reviewed source documents for completeness and resolved discrepancies efficiently.
- Received orders via email from Retail Customers and assisted in requesting appropriate materials for order.
Corporate Receptionist
CBRE / Randstad Staffing
11.2014 - 03.2015
- Managed front desk operations, ensuring a welcoming environment for visitors and clients.
- Answered multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and meetings, coordinating calendars for executives and staff.
- Maintained office supplies inventory, ordering materials as needed to ensure smooth operations.
Customer Service Representative
Ultimate Staffing Services / Southwest Airlines
01.2011 - 03.2012
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in maintaining accurate records of customer interactions within CRM systems.
- Collaborated with team members to streamline processes and enhance service delivery.
- Provided support to customers by explaining product features and benefits clearly.
- Assisted in rolling out the New Rapid Rewards Program.
Customer Service Representative
Greater Irving-Las Colinas Chamber Of Commerce
11.2009 - 12.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured compliance with company policies while handling sensitive customer information.
Customer Service Representative
Southwest Airlines
05.1986 - 09.2008
- Gathered feedback from customers to identify areas for service improvement and enhancement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Irving High School
Irving, TX05-1974
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
Timeline
Sales Associate
Versona
04.2017 - 07.2017
Holiday Sales Associate
Pier One Imports
09.2016 - 12.2016
Data Entry Clerk
Zurn Industries LLC
05.2015 - 08.2015
Corporate Receptionist
CBRE / Randstad Staffing
11.2014 - 03.2015
Customer Service Representative
Ultimate Staffing Services / Southwest Airlines
01.2011 - 03.2012
Customer Service Representative
Greater Irving-Las Colinas Chamber Of Commerce
11.2009 - 12.2010
Customer Service Representative
Southwest Airlines
05.1986 - 09.2008
High School Diploma -
Irving High School
Similar Profiles
Isabella KirlinIsabella Kirlin
Sales Associate at VersonaSales Associate at Versona
Kavita PatelKavita Patel
Assistant Manager at VersonaAssistant Manager at Versona
Brenda NunezBrenda Nunez
Store Manager at VersonaStore Manager at Versona
Zoraida RoqueZoraida Roque
Patient Care Coordinator at JAG-ONE Physical TherapyPatient Care Coordinator at JAG-ONE Physical Therapy
Alicia TateAlicia Tate
Remote Patient Service Representative II at Boston MedicalRemote Patient Service Representative II at Boston Medical