Cathy Zhao
Salt Lake City
Summary
Dynamic Property Manager with a proven track record at Vhao Properties LLC, excelling in tenant relations and lease negotiations. Adept at problem-solving and ensuring regulatory compliance, I consistently enhance customer satisfaction while effectively managing rent collection and eviction processes. My strong multitasking abilities drive operational success and foster positive tenant experiences.
Overview
10
10
years of professional experience
Work History
Property Manager
Vhao Properties LLC
Murray
06.2022 - 09.2024
- Managed tenant relations and addressed maintenance requests promptly.
- Coordinated property inspections and maintained compliance with local regulations.
- Conducted lease negotiations and ensured adherence to contractual obligations.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Processed evictions when necessary in accordance with state laws and procedures.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
General Manager of Operations
Capital Trading LLC dba eCityFresh
West Jordan
04.2018 - 07.2020
- Oversaw daily operations and ensured efficient workflow across all departments.
- Managed supply chain logistics and streamlined inventory management systems.
- Resolved escalated customer service issues in a timely manner.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Managed training programs for new employees, including orientation and onboarding activities.
- Coordinated with other departments to ensure successful delivery of services.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Recruited, hired, and trained new staff members according to organizational standards.
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Supervisor of Factory Operations
Capital Trading LLC dba Lin's Farm
West Jordan
05.2016 - 07.2020
- Supervised daily operations of factory floor to ensure efficient workflow.
- Coordinated staff schedules to maintain optimal coverage during peak production times.
- Trained new employees on safety protocols and operational procedures.
- Monitored equipment performance and reported maintenance needs promptly.
- Implemented quality control measures to uphold product standards consistently.
- Managed inventory levels to support uninterrupted production processes.
- Facilitated team meetings to discuss workflow improvements and address concerns.
- Monitored production activities to ensure that goods are produced efficiently, on time, within budget, and meet quality standards.
- Maintained accurate records related to production costs, labor hours, inventory levels.
- Prepared detailed reports for management review regarding production output, process improvements, cost savings initiatives.
- Collaborate closely with USDA and FDA representatives to guarantee production and operations comply with regulations.
- Directed the daily operations of a factory with over 10 employees, and ensured adherence to quality standards.
- Conducted interviews, hired, and trained new employees to enhance team capabilities.
Purchasing Agent
Capital Trading LLC
Murray
02.2015 - 05.2016
- Processed purchase orders and maintained accurate inventory records.
- Coordinated with vendors to ensure timely delivery of goods.
- Collaborated with internal teams to understand purchasing needs and requirements.
- Utilized procurement software to track orders and manage supplier information.
- Prepared purchase orders and sent to distributors and suppliers.
- Worked closely with accounting department to resolve any billing issues with vendors.
- Performed regular price comparisons between different suppliers for similar items.
- Coordinated logistics such as transportation schedules for incoming shipments.
- Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
- Engaged with sales divisions to define competitive pricing
Education
Bachelor of Science - Accounting And Finance
University of Utah
Salt Lake City, UT06-2008
Skills
- Tenant relations
- Lease negotiations
- Property inspections
- Rent collection
- Eviction processing
- Customer service
- Problem solving
- Inventory control
- Supply chain management
- Regulatory compliance
- Fair housing compliance
- Multitasking Abilities
- Interpersonal communication
- Microsoft office
Languages
Chinese (Mandarin)
Native language
Chinese (Mandarin)
Proficient (C2)
C2
Timeline
Property Manager
Vhao Properties LLC
06.2022 - 09.2024
General Manager of Operations
Capital Trading LLC dba eCityFresh
04.2018 - 07.2020
Supervisor of Factory Operations
Capital Trading LLC dba Lin's Farm
05.2016 - 07.2020
Purchasing Agent
Capital Trading LLC
02.2015 - 05.2016
Bachelor of Science - Accounting And Finance
University of Utah